UK-Store Leader

Apple Inc.; England; On-site; GBP 40,000 - 70,000; Full time

Job summary

Apple Inc. in the UK is seeking an experienced UK-Store Leader at the Brighton store to lead a team, engage customers, and deliver Apple’s priorities in a dynamic retail environment.

You will recruit, train, and develop staff; shape scheduling and operations; monitor customer sentiment; uphold policies; and foster an inclusive culture that reflects Apple's values.

Qualifications

• 5+ years of leadership experience in retail or related field.
• Demonstrated ability to lead and coach teams to deliver results.
• Strong communication and customer-focused mindset.

Responsibilities

• Lead and coach a team to identify customer needs and deliver Apple priorities.
• Attract, recruit, train, develop, and retain a diverse, high-performing store team.
• Determine store scheduling strategy in line with guidelines and business needs.
• Analyse business information to support Apple Retail vision and performance.
• Assess team and customer sentiment and act on opportunities; celebrate successes.
• Uphold company policies and protect assets; perform other tasks as needed.
• Contribute to an inclusive environment by respecting differences and modeling inclusive leadership.

Skills

Leadership

Communication

Analytics

People management

Retail operations

Tools

Scheduling software

Analytics tools

Job description

Selection changes the language of the page/content

UK-Store Leader

Churchill Square Brighton, East Sussex, United Kingdom Apple Retail

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple’s goals and priorities, and excels in creating quality experiences for our customers.The Store Leader models Apple’s values. You demonstrate deep care for your teams and customers by being present and available.

Description

Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.Coach and develop leaders to create high-performing teams that deliver exceptional results.Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.Analyze and use the business information required to support and execute the Apple Retail vision.Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.Perform other tasks as needed.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in the local language, both written and spoken (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or a related field.

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
• Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
• Manage multiple strategic priorities through effective organization, planning, and prioritization.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
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