Facilities Manager

ZipRecruiter; Ellesmere Port; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in the retail sector is seeking a Facilities Manager to oversee operations at a high-profile shopping destination in the Northwest. This role is vital for ensuring exceptional service delivery, from managing cleaning and security to budget control and compliance. Join a supportive team where your leadership will have a meaningful impact, and enjoy opportunities for personal development through training. If you're ready to take on a challenging role in a dynamic environment, this is the perfect next step in your career.

Qualifications

• Proven experience managing cleaning, security, or soft FM services.
• Knowledge of H&S compliance and incident response.

Responsibilities

• Lead daily delivery of cleaning, security, waste, and car park services.
• Ensure compliance and manage contractor performance.

Skills

Management of cleaning services

Knowledge of H&S compliance

Team leadership

Budget management

Customer service orientation

Job description

Job Description

Facilities Manager – Leading Retail Destination, Northwest

Be the driving force behind exceptional day-to-day operations at a high-profile, customer-focused shopping centre.

We’re looking for an experienced and hands-on Facilities Manager to lead the daily delivery of cleaning, security, waste, and car park services at a busy retail destination in the Northwest of England. Working closely with the on-site management team and wider stakeholders, you’ll play a key role in ensuring the centre not only meets expectations – but exceeds them.

From budget control and contractor management to compliance and project support, this is a role packed with variety, influence, and opportunity.

Why This Role Stands Out

Join one of the Northwest’s top shopping destinations – a busy, high-profile retail hub like no other in the UK

Supportive, collaborative team culture – where your ideas and leadership will make a real difference

A role with variety and impact – from H&S and soft services to OPEX and contractor performance

Real investment in your development – training (including IOSH/NEBOSH) fully supported

What You’ll Bring

• Proven experience managing cleaning, security, or soft FM services in a high-footfall, public-facing environment
• Knowledge of H&S compliance and incident response
• A steady, proactive leadership style – confident in managing teams and building lasting relationships
• Commercial awareness – able to manage budgets, including expansive OPEX, monitor service delivery, and drive continuous improvement
• Bonus points for experience in retail, shopping centres, or property management environments
• Ability to work 37.5 contracted hours with one 'late' shift a week 12-8pm and 1 in 4 weekends as Duty Manager

Whether you’re already working as a Facilities Manager or a Soft Services Manager looking to step up, this role offers the next big challenge in a supportive, ambitious environment.