Facilities Manager

Mitie Cleaning & Hygiene Services; Crawley; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Virtual GP access for you and your家

Salary Finance pay support

Choices lifestyle benefits platform

Up to five extra days' holiday

Critical illness insurance

Dental treatment options

MiDeals discounts platform

Cycle-to-work scheme

Life cover up to 4x salary

Enhanced pension contributions

Save-as-you-earn scheme

Mitie Matching Share Plan

Mitie Stars cash prizes

Job summary

Mitie seeks an experienced Facilities Manager to oversee integrated facilities management at a key Crawley site. You will own all hard and soft FM services, act as the main client interface with Thales, and drive operational excellence across the full service suite.

You will lead on-site teams, manage budgets, and ensure HSE compliance while fostering strong stakeholder relationships. A proactive, client-focused FM professional is ideal for this fast-paced environment.

Qualifications

• Experience delivering hard and soft FM services in a client-facing environment.
• Strong HS&E knowledge and regulatory compliance experience.
• Proven ability to lead diverse on-site teams and subcontractors.

Responsibilities

• Lead end-to-end delivery of hard FM services (M&E, compliance, PPM, reactive maintenance) and soft FM services (cleaning, security, waste, catering).
• Ensure compliance with statutory regulations and health & safety standards.
• Act as primary client contact for Thales stakeholders and build strong relationships.
• Lead on-site teams to deliver excellent customer experience across the site.
• Develop and supervise on-site teams and subcontractors for high performance.
• Oversee asset management, lifecycle planning, and maintenance strategies.
• Manage budgets, drive cost efficiencies and identify value-add opportunities.
• Achieve KPIs and SLAs with governance and continuous improvement.
• Produce operational reports, support audits, and assist in project delivery.

Skills

FM Leadership

Stakeholder management

Budget management

Health & Safety

Client facing

Project delivery

Education

IOSH or NEBOSH qualification

Job description

Better places, thriving communities.

Facilities Manager

Location: Crawley, Thales

Mitie is seeking an experienced Facilities Manager to oversee the delivery of integrated facilities management services at a key site client site.

This role is based in Crawley overseeing the delivery of a full suite of hard and soft services for the client. You will take ownership of all services and act as the key client interface, driving operational excellence and developing strong stakeholder relationships.

This is a fantastic opportunity for a proactive and client-focused FM professional who thrives in fast-paced client facing environment.

Key Responsibilities

• Lead the end-to-end delivery of hard FM services (M&E, compliance, PPM, reactive maintenance) and soft FM services (cleaning, security, waste, catering, etc.)
• Ensure full compliance with statutory regulations, health & safety standards, and industry best practice
• Act as the primary point of contact for Thales stakeholders, building strong, trusted client relationships
• Create and lead the onsite team in creating an exceptional customer experience across the site
• Lead, motivate, and develop on-site teams and specialist subcontractors to ensure high performance
• Oversee asset management, lifecycle planning, and maintenance strategies
• Manage budgets effectively, driving cost efficiencies and identifying value-add opportunities
• Responsible for the achievement of KPIs and SLAs, implementing continuous improvement initiatives
• Produce operational reports, support audits, and ensure robust governance and compliance standards
• Lead/support small works and project delivery as required

About You

• Proven experience delivering both hard and soft FM services in a client-facing, high profile environment
• Excellent understanding and experience in managing H&S, statutory compliance and building services
• Hands-on, solutions-driven approach and a can-do attitude
• Experienced in leading and developing diverse teams across multiple services
• Strong leadership skills with the ability to influence and engage stakeholders at all levels
• Commercially aware, with experience managing budgets and driving efficiencies
• IOSH or NEBOSH qualification (desirable)

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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