Contract Support

Mitie Cleaning & Hygiene Services; Camberley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Virtual GP access

Salary Finance benefits

Lifestyle choices platform (Choices)

MiDeals discounts

Cycle-to-work scheme

Life cover

Enhanced pension contributions

Mitie Matching Share Plan

Mitie Stars recognition program

Job summary

Mitie Cleaning & Hygiene Services is seeking a Client Contract & Quotation Support specialist to manage commercial health and satisfaction of key BMS contracts. You will work with client facilities managers and engineering teams to identify system improvements, generate high-quality quotations, and ensure SLAs are met.

The role involves on-site and virtual client interactions, defining scope for works, and maintaining a robust quotation pipeline.

Qualifications

• 2+ years in a customer-centric account support, estimation, or commercial coordinator role ideally within FM, Building Services, or BMS/HVAC controls.
• Strong ability to calculate cost margins and labour rates; interpret site reports and draft proposals.
• Excellent interpersonal skills with confidence to lead client meetings and maintain partnerships.
• Solid understanding of building services terminology to discuss BMS maintenance, controllers, and repairs.

Responsibilities

• Attend regular client meetings with facilities managers to review contract performance and future needs.
• Assist engineering leads on-site to inspect BMS setups and define the scope of works.
• Translate site logs and client requests into accurate financial quotations for parts, software licenses, and hours.
• Manage quotation lifecycle from creation to client approval and PO follow-ups.
• Act as the client's escalation point to ensure SLAs are met and commercial solutions are found.
• Maintain a weekly pipeline log of quotes, approved works, and contract variations.

Skills

Client-facing

Commercial acumen

Communication & rapport

Technical appreciation

Organisation

Job description

Better places, thriving communities.

The Client Contract & Quotation Support specialist plays an active, client-facing role in managing the commercial health and day-to-day satisfaction of key BMS contracts. This individual works closely with client facilities managers and engineering teams to identify system improvements, conduct client meetings, generate technical remedial quotations, and ensure the delivery of high-quality service levels.

Key Responsibilities

• Client Relationship Management: Attend regular face-to-face and virtual meetings with client facilities managers to review BMS contract performance, discuss outstanding issues, and identify future system needs.
• Site Walkarounds & Scope Definition: Assist engineering leads in meeting clients on-site to inspect BMS setups, understand required repairs or system upgrades, and define the scope for incoming works.
• Quotation Generation: Translate engineer site logs, survey reports, and client requests into accurate financial quotations for parts, software licenses (e.g., Trend, Tridium), and engineering hours.
• Pipeline Tracking: Manage the quotation lifecycle from initial creation through client approval, tracking variations and following up on pending proposals to secure purchase orders (POs).
• Service Level Delivery: Act as the client's dedicated escalation point to ensure service level agreements (SLAs) are met, proactively resolving complaints and finding commercial solutions.
• Commercial reporting: Maintain a pipeline log of all issued quotes, approved works, and contract variations to provide weekly updates to the BMS leadership team.

Required Skills And Experience

• Client-Facing Background: 2+ years of experience in a customer-centric account support, estimation, or commercial coordinator role ideally within Facilities Management (FM), Building Services, or BMS/HVAC controls.
• Commercial Acumen: Strong ability to calculate cost margins, understand labour rates, interpret engineering site reports, and draft professional commercial proposals.
• Communication & Rapport: Excellent interpersonal skills with the confidence to lead client meetings, present options, and maintain strong commercial partnerships.
• Technical Appreciation: While not a hands-on engineer, you must possess a solid understanding of building services terms to talk knowledgeably about BMS maintenance, controllers, and repairs.
• Organisation: Outstanding time-management skills to balance multiple client sites, active quote pipelines, and urgent call-out tracking.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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