Facilities Manager

JLL; Birmingham; On-site; GBP 27,000 - 42,000; Part time

Job summary

JLL is seeking a part-time Facilities Manager for Northfield Shopping Centre in Birmingham. The role focuses on advancing asset management, delivering high standards of onsite management for retailers and customers, and shaping the centre's future in a safe, desirable environment.

You will lead the Centre Management team, collaborate on marketing strategy delivery, and build strong relationships with retailers. The post also covers reporting, surveys, and health and safety responsibilities.

Qualifications

• Relevant management experience in a high-profile shopping centre.
• Strong retail background with understanding of retailers' challenges.
• Broad knowledge of current retail market trends and centre challenges.
• Proven track record in managing onsite/in-house management teams.
• Experience managing major CAPEX and service charge projects.
• Technical competence at degree or diploma level.
• Ability to support change initiatives and allocate resources efficiently.
• Understanding of financial management, P&L, and IT skills.
• Ability to communicate at boardroom level and influence decisions.

Responsibilities

• Improve the quality of the retail environment at the Centre.
• Lead, develop and inspire the Centre Management team.
• Collaborate with landlord's marketing consultant on strategy delivery.
• Build and maintain relationships with retailers.
• Report on retailer performance and turnover within the Centre.
• Undertake annual Tenant/Occupier surveys.
• Represent the Centre at local industry meetings and BID meetings.
• Drive income via commercialisation activities and car park optimisation.
• Develop and refine business plans for sustainable results.
• Annual business planning and quarterly performance reporting.
• Review cost control opportunities and efficiencies.
• Manage contractor/supplier relationships and key staff.
• Overall responsibility for Health & Safety and Environmental Management.

Skills

Management experience

Retail background

Financial awareness

IT skills

Board room communication

CAPEX experience

Change management

Education

Bachelor's degree or diploma

Job description

Facilities Manager (Part Time 3 days per week)

JLL are currently recruiting for a part-time Facilities Manager to join the team at Northfield Shopping Centre in Birmingham.

What this job involves:

To advance and contribute to the development of the asset management strategy and business objectives, and to play the central role in delivery of high and efficient standards of onsite management and care, in maintaining the Centre’s position in the locality as a best in class, desirable, safe and progressive environment for retailers to trade in and customers to shop, visit and work in.

What your day-to-day will look like:

• Continue to improve the quality of the retail environment at the Centre
• Lead, develop and inspire the Centre Management team
• Working closely with the Landlord’s marketing consultant to optimise and ensure delivery of the marketing strategy
• To build and maintain effective relationships with all retailers in the scheme
• Work with the Centre Team on reporting and benchmarking of retailer performance and turnover within the Centre
• Undertake Annual Tenant/Occupier Surveys or more frequently as required
• Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the Centre at local BIDs meetings and any other relevant association meetings
• To drive additional income generation via commercialisation activities in conjunction with appointed commercialisation team and optimisation of net operating car park income
• Assume responsibility for the development and continual refinement of business plans to ensure outstanding business results delivered over time
• Annual Business Planning and quarterly reporting on performance
• Review opportunities for cost control and efficiencies
• Management of contractor/supplier relationships and key staff
• Overall responsibility for Health & Safety and Environmental Management

Skills/Qualifications

• Relevant Management experience gained within a high-profile shopping centre environment
• Have a strong retail background and understanding and the ability to appreciate different retailers and the challenges they face
• Be able to demonstrate a broad knowledge and approach to addressing the key business challenges facing both the retail market and the Centre faces in the current environment and potential future trends
• A proven track record in managing onsite / in-house management teams
• Experience of managing major CAPEX and service charge projects
• Demonstrate high degree of Technical competence (via degree or recognised diploma)
• Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently
• A detailed understanding of financial management, profit & loss, and IT skills
• Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives