Deputy Centre Manager

Foundation Recruitment; Preston; On-site; GBP 38,000 - 52,000; Full time

Job summary

A leading recruitment agency is seeking a Deputy Centre Manager for a thriving shopping centre in Preston. This role involves leading teams to deliver exceptional customer service and managing operational compliance. Candidates should have significant experience in retail or shopping centre operations and possess strong people management skills. Ideal applicants will also be knowledgeable in managing M&E systems and committed to driving operational excellence. This opportunity supports professional growth in a dynamic environment.

Qualifications

• Operational experience within shopping centres or retail environments.
• Experience leading and managing diverse teams.
• Sound knowledge of managing M&E systems.
• IOSH or NEBOSH desirable.

Responsibilities

• Lead the facilities team to enhance customer experience.
• Ensure compliance and high operational standards.
• Control and manage the operational budget.
• Manage the operational budget and strive for outstanding provision.
• With the Centre Manager, oversee shop fits and projects.
• Take responsibility for environmental performance and improvements.

Skills

Strong people management skills

Relationship building

Operational excellence

Knowledge of M&E systems

Facilities management

Education

IOSH or NEBOSH certification

Tools

M&E systems

Shop-fit projects

Building refurbishments

Job description

Are you currently a Retail Facilities Manager or Shopping Centre Operations Manager with a passion for customer service delivery? Do you enjoy leading teams from the front and delivering beyond expectations?

We are recruiting a Deputy Centre Manager at St. George's Shopping Centre, a thriving scheme in the heart of Preston and home to over 70 high street fashion brands, independent retailers and food outlets, plus a multi-storey car park.

This is a great opportunity work with an experienced and knowledgeable Centre Manager committed to the continual progression of the property and their team. There are some exciting projects coming up which the successful person will be involved with and this is a great role if you are looking for professional development and regular challenges.

The Deputy Centre Manager will be responsible for delivering a safe and secure environment for customers, retailers and staff by:

• Leading the facilities team to deliver excellent levels of hard and soft services and customer experience;
• Ensuring high and efficient standards of compliance;
• Ensuring plant, machinery and building fabric are maintained to the highest standards;
• Controlling the operational budget whilst striving to achieve outstanding levels of provision;
• With the Centre Manager, oversee shop fits and projects;
• Taking responsibility for environmental performance and strive for improvements.

You:

• Existing operational experience within shopping centres, retail or a similar environment;
• Strong people management and relationship building skills. Proven experience leading and managing teams of varying levels and skillset;
• Flexible and motivated, willing to go the extra mile to ensure the centre achieves operational excellence;
• Sound knowledge in the management of M&E systems and equipment;
• Experience in shop-fits, refurbishments or similar projects;
• IOSH or NEBOSH are desirable;

To apply for this role, please send your CV and contact details