Facilities Management Assistant

Riverside; Liverpool; On-site; GBP 30,000; Full time

Job summary

Join a leading housing association as a Facilities Management Assistant in Liverpool. This role involves providing front-of-house support, managing facilities services, and ensuring compliance with health and safety standards. Ideal candidates will have customer service experience and proficiency in Microsoft 365. Riverside values diversity and offers competitive benefits, including flexible working options and investment in learning.

Benefits

Competitive pay & pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and development

A wide range of benefits

Qualifications

• Experience in a busy customer-facing Facilities Management environment.
• Knowledge of Health and Safety principles.
• Proficient in Microsoft 365 applications.

Responsibilities

• Support management of contracted services and specialist contracts.
• Serve as a first point of contact for Facilities queries and office visitors.
• Maintain Facilities Management records, including health and safety documentation.

Skills

Customer Service

Health and Safety Knowledge

Communication

Attention to Detail

Tools

Microsoft 365

Job description

Join to apply for the Facilities Management Assistant role at Riverside.

Job Title: Facilities Management Assistant

Contract Type: Permanent

Salary: £29,187

Working Hours: 35 hours per week

Working Pattern: Monday - Friday

Location: Arlington, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. Riverside recruits to potential, not just skills and experience, so we encourage applications even if you don't meet all the essential criteria.

The role of Facilities Management Assistant

Based at our Arlington office, the FMA provides front of house reception support and works with the Contract and Facilities Officer to deliver efficient facilities and property management services. Responsibilities include reception duties, administrative tasks, compliance, liaising with colleagues, and ensuring a professional Facilities Management service.

About You

We are looking for someone with:

• Experience in a busy customer-facing Facilities Management environment.
• Knowledge of Health and Safety principles.
• Experience working with contractors within Facilities Management or the built environment.
• Proficient in Microsoft 365 applications (Excel, Outlook, Teams, Word).
• Own car and ability to travel to other offices within the Liverpool area.

Why Riverside?

We’re a housing association with a difference—revitalising neighborhoods and supporting communities through over 75,000 affordable homes across the UK. Our work spans homelessness services, social care, employment support, and retirement living.

Benefits

• Competitive pay & pension
• 28 days holidays plus bank holidays
• Flexible working options
• Investment in learning and development
• A wide range of benefits

Diversity and Inclusion

We value diversity and foster an inclusive workplace. Riverside is a Disability Confident Employer and offers a Guaranteed Interview Scheme for applicants with disabilities who meet minimum role requirements.

Key Responsibilities

• Support management of contracted services and specialist contracts.
• Serve as a first point of contact for Facilities queries and office visitors.
• Provide advice on Facilities Management procedures and escalate issues as needed.
• Manage incoming post, including scanning and distribution.
• Handle reception duties, visitor badge issuance, and ID management.
• Maintain Facilities Management records, including health and safety documentation.
• Assist with administrative tasks like raising purchase orders.
• Contribute to process improvements and stakeholder relationships.
• Support health and safety and data protection compliance.
• Manage access control and ID badge systems.

Person Specification

Essential Skills and Experience

• Experience in a busy customer-facing Facilities Management setting.
• Knowledge of Health and Safety principles.
• Experience working with contractors.
• Proficiency in Microsoft 365.
• Own transport and ability to travel.
• Excellent communication, attention to detail, and ability to work under pressure.

Desirable

• Experience in a Housing Association or busy office environment.