Maintenance Operative

CBRE, Inc.; Ipswich; Presencial; GBP 17.000 - 25.000; Jornada completa

Descripción de la vacante

CBRE operates a Facilities Management team with an on-site operative role to ensure occupied sites run safely and efficiently while delivering an excellent customer experience. You will be the first contact for facilities-related issues, working with employees, contractors, and the facilities team to maintain high site standards.

This is a hands-on role requiring a proactive approach, strong customer service skills, and pride in maintaining a safe, welcoming workplace.

Formación

• Experience in facilities, maintenance, building services, or a similar environment is preferred.
• Strong customer service and communication skills.
• Proactive, can-do attitude with the ability to manage multiple tasks.

Responsabilidades

• Manage all incoming and outgoing site post.
• Conduct contractor and visitor inductions and maintain records.
• Act as a key contact for facilities-related issues and resolve queries efficiently.
• Coordinate with contractors and facilities team for reactive maintenance tasks.
• Represent Facilities Management on-site and deliver excellent customer service.
• Escalate building or service concerns to client/management when needed.
• Carry out routine site inspections and report faults or issues.
• Basic cleaning of kitchen and washroom areas and replenish consumables.
• Perform minor repairs in door hardware, monitor arms, and furniture fittings.
• Replace fuses/lamps, check power supplies, and inspect distribution boards.

Conocimientos

Customer service

Communication

Facilities maintenance

Problem solving

Independent working

Teamwork

Descripción del empleo

Facilities Management Operative

About The Role

As a Facilities Management Operative, you will play a key role in ensuring our occupied sites operate efficiently and safely while delivering an excellent customer experience. You will be the first point of contact for many facilities-related issues, working closely with employees, contractors, and the wider facilities team to maintain a high standard across the site.

This is a varied, hands-on role that requires a proactive approach, strong customer service skills, and pride in maintaining a safe and welcoming workplace.

Key Responsibilities

Facilities & Customer Support

• Manage all incoming and outgoing site post.
• Conduct contractor and visitor inductions and maintain accurate records.
• Act as a key contact for facilities-related issues, ensuring queries are resolved efficiently.
• Liaise with contractors and the wider facilities team to ensure reactive maintenance tasks are completed.
• Represent the Facilities Management function on-site and deliver exceptional customer service.
• Escalate building or service concerns to the client and management teams when required.
• Carry out routine site inspections, identifying and reporting faults or issues.

General Building Maintenance

• Basic cleaning of kitchen and washroom areas, including replenishing consumables and emptying bins.
• Carry out minor repairs and maintenance tasks, including:
  • Tightening or replacing door handles, catches, and toilet seats.
  • Adjusting monitor arms and furniture fittings.
  • Minor fabric and building repairs.

Basic Electrical Tasks

• Replace desktop fuses and lamps.
• Check power supplies from sockets to workstations.
• Inspect and reset distribution board breakers where appropriate.

Basic Plumbing Tasks

• Isolate water supplies when required.
• Unblock toilets, sinks, and urinals.
• Tighten waste fittings.
• Descale water boilers and related equipment.

Additional Duties

• Make simple HVAC adjustments.
• Assist with routine fire alarm testing.
• Complete and update tasks logged through the CAFM system.
• Undertake any other reasonable duties within the scope of the role.

About You

We're looking for someone who:

• Takes pride in delivering excellent customer service.
• Has a proactive, can-do attitude and strong problem-solving skills.
• Is confident working independently and managing multiple tasks.
• Maintains a professional manner and smart appearance at all times.
• Works safely and responsibly within their level of competence.
• Has experience in facilities, maintenance, building services, or a similar environment (preferred).

What You'll Bring

• Strong communication and interpersonal skills.
• Basic maintenance knowledge across building fabric, plumbing, and electrical systems.
• Good attention to detail and organisational skills.
• A positive, flexible, and team-oriented approach.