Facilities Helpdesk Assistant

Partou UK; Denton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Childcare discount

Birthday off

Maternity/Paternity leave

Health & wellbeing support

Job summary

Partou UK is seeking a proactive Facilities Helpdesk Assistant to join our National Support Centre in Denton. The role offers a £26,000 annual salary and a 37.5 hour working week in a permanent, on-site capacity.

You will be the first line of contact for facilities and maintenance across our nursery network, logging requests and coordinating with contractors to maintain safe, compliant environments. The successful candidate will excel in a fast-paced environment, deliver outstanding service, and

Qualifications

• Customer-focused service mindset.
• Excellent communication and organisational skills.

Responsibilities

• Act as first point of contact for facilities and maintenance enquiries.
• Manage maintenance requests via phone, email and helpdesk systems.
• Log, prioritise and escalate issues and liaise with nurseries, contractors and suppliers.

Job description

Facilities Helpdesk Assistant £26,000 per annum Denton
37.5 hours per week Permanent At Partou, we're passionate about creating exceptional environments where children can learn, grow and thrive.

Behind every successful nursery is a dedicated support team ensuring facilities are safe, compliant and operating smoothly.

We're now looking for a proactive and customer-focused Facilities Helpdesk Assistant to join our Facilities team at our National Support Centre in Denton.

If you thrive in a fast-paced environment, enjoy solving problems and take pride in delivering outstanding customer service, we'd love to hear from you.

What you'll be doing

As the first point of contact for facilities and maintenance enquiries across our nursery network, you'll play a vital role in ensuring issues are resolved quickly and efficiently.

Your responsibilities will include:

Managing incoming maintenance requests via phone, email and helpdesk systems.

Logging, prioritising and escalating reactive maintenance issues.

Liaising daily with nurseries, contractors and suppliers.

Monitoring ticket progress and ensuring service level agreements (SLAs) are achieved.

Raising and managing purchase orders and goods receipting.

Reviewing contractor quotations before approval.

Supporting compliance documentation and records management.

Providing feedback on contractor performance to support continuous improvement

What we're looking for

As the first point of contact for facilities and maintenance enquiries across our nursery network, you'll play a vital role in ensuring issues are resolved quickly and efficiently.

Your responsibilities will include:

Managing incoming maintenance requests via phone, email and helpdesk systems.

Logging, prioritising and escalating reactive maintenance issues.

Liaising daily with nurseries, contractors and suppliers.

Monitoring ticket progress and ensuring service level agreements (SLAs) are achieved.

Raising and managing purchase orders and goods receipting.

Reviewing contractor quotations before approval.

Supporting compliance documentation and records management.

Providing feedback on contractor performance to support continuous improvement

What success looks like

In this role, you'll help ensure:

Maintenance issues are resolved within agreed SLAs.

Compliance standards remain above 95%.

Facilities records are accurate and audit-ready.

Nurseries receive excellent support and service.

Positive feedback is consistently achieved from our sites.

Partou & You

• Annual salary of £26,000 per annum
• Access to professional training through the Partou Academy - 60% childcare discount
• Enhanced maternity/paternity leave
• Your birthday off
• to celebrate you
• Health & wellbeing support for you and your family, via medicash
• Access to EPIC, our colleague information, rewards and recognition platform Why Partou?

Become a Partou team member and join a supportive, caring community where you can enjoy a fulfilling and rewarding career.

With access to world-class childcare research, resources, and expertise, we help you develop skills, and empower you to create a positive impact on the development of the next generation, as they lead us into a better future.

Learn more about working at Partou: www.partou.co.uk/careers Safer Recruitment: All applicants will undergo EnhancedDBS checks and thorough vetting.

This role is exempt from the Rehabilitation of Offenders Act 1975. Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC)

• a group of 10 of the largest childcare providers across England.

Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).