Facilities Helpdesk Specialist – Hybrid 36h/week

Croydon Council; Greater London; Hybrid; GBP 34.000 - 35.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Zusammenfassung

Croydon Council is seeking Helpdesk Operatives to join the Facilities Management team in Croydon. You will provide a professional customer‑focussed FM helpdesk service, handling calls and emails, logging and tracking requests, and supporting reactive and planned maintenance activities.

Reporting to the Helpdesk Team Leader, you will work as part of the Helpdesk Team and also on your own initiative, using the FM database system.

Qualifikationen

• Experience in a property related help desk environment is advantageous but not essential.

Aufgaben

• Handle calls, emails and service requests, logging and tracking.
• Perform data entry and contribute to KPI reporting.
• Support invoice and billing processes and track work instructions.
• Provide customers with timely updates on requests.

Kenntnisse

Customer service

Effective communication

Data entry

KPI reporting

Tools

FM database system

Jobbeschreibung

Croydon Council is seeking Helpdesk Operatives to join the Facilities Management team in Croydon. You will provide a professional customer‑focussed FM helpdesk service, handling calls and emails, logging and tracking requests, and supporting reactive and planned maintenance activities.

Reporting to the Helpdesk Team Leader, you will work as part of the Helpdesk Team and also on your own initiative, using the FM database system.