Facilities Helpdesk & Operations Coordinator - Dynamic FM

Foxleys; Biggin Hill; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Company pension

28 days annual leave

Ongoing training

Career progression

Friendly team

Modern office

Free on-site parking

Company events

Job security

Job summary

Foxleys is looking for an organised Facilities Helpdesk Coordinator to join our busy operations team in Caterham, Surrey. You’ll coordinate reactive maintenance works from report to completion, communicating with clients, engineers and suppliers to keep every job moving smoothly.

This role suits someone who thrives in a fast-paced office, with excellent customer service, strong organisation and the ability to juggle multiple priorities. DOE salary reflects experience.

Qualifications

• Previous experience within a facilities management, maintenance or construction environment.
• Excellent telephone manner and strong customer service skills.
• Excellent organisational and communication skills with the ability to prioritise a busy workload.
• Good IT skills and the ability to work as part of a team.

Responsibilities

• Manage the helpdesk phone line and shared email inbox.
• Log maintenance requests onto The BigChange system.
• Raise and allocate jobs to engineers and schedule reactive and planned works.
• Liaise with engineers and suppliers; update clients with progress reports.
• Organise engineer diaries and coordinate materials with suppliers.
• Raising purchase orders and ensuring all job information is up to date.

Skills

Facilities management

Customer service

Organisational skills

Communication

IT skills

Teamwork

Telephone manner

Prioritisation

Tools

The BigChange system

CAFM

Job description

Foxleys is looking for an organised Facilities Helpdesk Coordinator to join our busy operations team in Caterham, Surrey. You’ll coordinate reactive maintenance works from report to completion, communicating with clients, engineers and suppliers to keep every job moving smoothly.

This role suits someone who thrives in a fast-paced office, with excellent customer service, strong organisation and the ability to juggle multiple priorities. DOE salary reflects experience.