Facilities Helpdesk Specialist

Restaurant Associates; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Restaurant Associates is seeking a dedicated Helpdesk Coordinator to support the smooth operation of facilities in a full-time role, contracted to 40 hours per week, with Mon-Fri days.

You will be the first point of contact for facilities queries, handling requests via phone, email and internal systems, and ensuring timely resolution in line with SLAs.

The role offers progression within a supportive team and a workplace that values dedication and attention to detail.

Qualifications

• Excellent verbal and written communication skills.
• Excellent telephone communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritise tasks and work under pressure.
• High level of organisation and attention to detail.
• Competent in Microsoft Office and internal systems.
• Ability to work both independently and within a team.

Responsibilities

• The Helpdesk Operator is the first point of contact for all facilities-related queries across the organisation.
• Deliver high-quality customer service and manage requests via phone, email, and internal systems.
• Ensure that all issues are resolved efficiently in line with service level agreements.

Skills

Verbal and written communication

Telephone communication

Customer service

Prioritisation under pressure

Organisation and attention to detail

Microsoft Office

Teamwork and independence

Tools

Microsoft Office Suite

Internal systems

Job description

Restaurant Associates is seeking a dedicated Helpdesk Coordinator to support the smooth operation of facilities in a full-time role, contracted to 40 hours per week, with Mon-Fri days.

You will be the first point of contact for facilities queries, handling requests via phone, email and internal systems, and ensuring timely resolution in line with SLAs.

The role offers progression within a supportive team and a workplace that values dedication and attention to detail.