Help Desk Coordinator

Restaurant Associates; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Restaurant Associates is seeking a dedicated Helpdesk Coordinator to support the smooth operation of facilities in a full-time role, contracted to 40 hours per week, with Mon-Fri days.

You will be the first point of contact for facilities queries, handling requests via phone, email and internal systems, and ensuring timely resolution in line with SLAs.

The role offers progression within a supportive team and a workplace that values dedication and attention to detail.

Qualifications

• Excellent verbal and written communication skills.
• Excellent telephone communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritise tasks and work under pressure.
• High level of organisation and attention to detail.
• Competent in Microsoft Office and internal systems.
• Ability to work both independently and within a team.

Responsibilities

• The Helpdesk Operator is the first point of contact for all facilities-related queries across the organisation.
• Deliver high-quality customer service and manage requests via phone, email, and internal systems.
• Ensure that all issues are resolved efficiently in line with service level agreements.

Skills

Verbal and written communication

Telephone communication

Customer service

Prioritisation under pressure

Organisation and attention to detail

Microsoft Office

Teamwork and independence

Tools

Microsoft Office Suite

Internal systems

Job description

We're currently recruiting a dedicated Helpdesk Coordinator to help ensure the smooth running of the operations in Restaurant Associates on a full time basis, contracted to 40 hours per week.

As a Helpdesk Coordinator, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: Mon-Fri (Full Time Days)

Could you bring your spark to Restaurant Associates? Here's what you need to know before applying:

The Helpdesk Operator is the first point of contact for all facilities-related queries across the organisation. The role is responsible for delivering high-quality customer service, managing requests via phone, email, and internal systems, and ensuring that all issues are resolved efficiently in line with service level agreements.

Our ideal Helpdesk Operator will:

• Excellent verbal and written communication skills
• Excellent telephone communication skills
• Strong customer service and interpersonal skills
• Ability to prioritise tasks and work under pressure
• High level of organisation and attention to detail
• Competent in Microsoft Office and internal systems
• Ability to work both independently and within a team

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1108/90958001/52826250/BU #LI-DNP #RA Group

Compass Group UK­I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!