Pharma Facilities Helpdesk & Planning Coordinator

Sodexo Group; Liverpool; Hybrid; GBP 19,000 - 31,000; Full time

Benefits offered by this job

Employee benefits package

On-site parking

Professional development opportunities

Bike to Work

Job summary

Sodexo is hiring a Facilities Helpdesk & Planning Coordinator in Liverpool to provide a professional helpdesk service and coordinate maintenance activities at a busy pharmaceutical site. The role requires strong organisational skills, effective communication with stakeholders, and the ability to manage competing priorities in a fast-paced environment.

Monday to Friday, full-time, with on-site parking and a benefits package.

Qualifications

• Previous experience in a helpdesk, facilities, maintenance coordination or administration role.
• Experience handling and escalating customer or client queries.
• Excellent customer service and communication skills.
• Strong IT and computer skills.
• Good planning, organisation and time-management abilities.
• Ability to work independently and as part of a team.
• Willingness to learn and develop within the role.
• Awareness of GxP requirements.

Responsibilities

• Manage incoming helpdesk calls and emails, providing a professional and helpful service to clients and colleagues.
• Raise, manage and monitor work orders, ensuring requests are progressed within SLA/KPI requirements.
• Coordinate and plan reactive and planned maintenance activities to support effective job completion.
• Review work requests, establish priorities and ensure resources are allocated.
• Liaise with maintenance teams, engineers, supervisors and clients to coordinate planned works.
• Monitor work order completion and follow up on outstanding activities to support KPI performance.
• Attend and coordinate daily engineering huddles and escalate issues as needed.
• Provide administrative support to hard and soft services teams.
• Manage PPE and workwear ordering in line with site procedures.
• Maintain relevant records, including TSAs and permits.

Skills

helpdesk coordination

customer service

planning & time-management

IT skills

Tools

MS Office

Job description

Sodexo is hiring a Facilities Helpdesk & Planning Coordinator in Liverpool to provide a professional helpdesk service and coordinate maintenance activities at a busy pharmaceutical site. The role requires strong organisational skills, effective communication with stakeholders, and the ability to manage competing priorities in a fast-paced environment.

Monday to Friday, full-time, with on-site parking and a benefits package.