Scheduler and Planner

Sodexo; Pendlebury; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Sodexo benefits package

Job summary

Sodexo is seeking a highly organised Scheduler and Planner in the United Kingdom to coordinate Planned Preventative Maintenance (PPM) and reactive works. You will work with Site Delivery Teams, Engineers and Third-Party Suppliers, ensuring tasks meet service levels and customer expectations.

Key duties include managing work orders end-to-end, handling POs in SAP, and maintaining accurate asset data. Strong communication and attention to detail are essential.

Qualifications

• Minimum 2 years customer service experience, ideally within a Command Centre or Call Centre.
• Proficient in MS Office; experience with CMMS/CAFM systems such as Maximo.
• Experience with reactive and planned maintenance processes and SLAs/KPIs.

Responsibilities

• Schedule reactive and planned maintenance work to Site Delivery Teams, Engineers, and Third-Party Suppliers.
• Proactively manage all work orders from creation through to completion, escalating issues when needed.
• Deliver a professional first response to customers and vendors via telephone, email, and internal systems.
• Accurately record service requests and capture correct information.
• Raise and manage POs in SAP and maintain PPM schedules compliant with regulations.
• Provide asset data updates, trend analysis and support quotation management.

Skills

Customer service

Communication skills

Prioritisation

Attention to detail

Multi-tasking

Education

Business Administration / Facilities Management (desirable)

Tools

MS Office (Word, Excel)

Maximo

SAP

Job description

We are seeking a highly organised and proactive Scheduler and Planner to join our team. In this role, you will be responsible for scheduling Planned Preventative Maintenance (PPM) and reactive works, coordinating with Site Delivery Teams, Engineers, and Third-Party Suppliers to ensure all tasks are completed efficiently and in line with service levels. You will be a key point of contact for customers and vendors, providing a prompt, professional, and solution-focused service. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.,

• Schedule reactive and planned maintenance work to Site Delivery Teams, Engineers, and Third-Party Suppliers.
• Proactively manage all work orders from creation through to completion, escalating issues where necessary.
• Deliver a professional first response to customers and vendors via telephone, email, and internal systems.
• Accurately record service requests, asking the right questions to capture correct information.
• Use multiple Command Centre systems, including Global Maximo and other CAFM/CMMS platforms.
• Raise and manage Purchase Orders (POs) in SAP.
• Manage and revise PPM schedules, ensuring compliance with statutory and mandatory regulations.
• Support quotation management and ensure accurate documentation.
• Provide asset management support, including asset data updates and trend analysis.
• Build strong relationships with key stakeholders and understand site requirements.
• Identify potential issues early and escalation appropriately to prevent service failures.
• Maintain high standards of accuracy when inputting data and updating systems.
• Attend training and coaching sessions and adapt to new processes, procedures, and system updates.
• Adhere to all health, safety, environmental, and quality standards. Excellent written and verbal communication skills.
• Minimum 2 years customer service experience, ideally within a Command Centre or Call Centre environment.
• Intermediate MS Office skills (Word, Excel).
• Prior experience using CMMS/CAFM systems, ideally Maximo, including work planning and scheduling.
• Strong understanding of reactive and planned maintenance processes and SLAs/KPIs.
• Ability to prioritise and manage a diverse workload in a high-pressure environment.
• Strong relationship-building and influencing skills.
• High attention to detail and accuracy.
• Ability to deliver exceptional customer service to internal and external stakeholders.
• Self-motivated, flexible, honest, and professional.
• Commitment to a strong safety culture and Zero Harm principles.
• Desirable:
• Tertiary qualifications in Business Administration, Property, Facilities Management, or a related field.
• Experience working with Third-Party Vendors.
• Knowledge of Risk Assessments and Method Statements (RAMS).
• Experience in quote management.
• Asset data management or analysis experience. Sodexo's Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive.
• From driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business. Joining this segment means becoming part of a collaborative, solutions-focused environment where your work directly contributes to the success of our people, our clients and the communities we serve. Working with Sodexo is more than a job, it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached.
• At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.