Facilities Helpdesk Specialist

Gmmh; Manchester; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27 days annual leave

DBS Update Service

Job summary

GMMH is seeking a Facilities Advisor to support the Facilities, Capital & Estates teams in delivering a single point of contact for all facilities services. You will handle varied queries, prioritise requests and use digital systems to provide a clear customer-focused service.

The role emphasizes collaboration with multiple teams, knowledge sharing, and maintaining industry-leading standards while supporting a 15-hour-per-week schedule at Prestwich Town, Manchester.

Qualifications

• Experience handling high volumes of queries in a facilities or NHS setting.
• Strong communication and interpersonal skills.
• Confident in using digital systems and handling confidential information.

Responsibilities

• Receive, understand and process large volumes of varied queries with competing demands using digital systems.
• Prioritise and disseminate requests while managing customer expectations.
• Share knowledge and best practices, keeping services innovative and client-focused.
• Work with Facilities teams to forecast demand and support a responsive service.

Skills

Customer service

Interpersonal skills

Communication

Flexibility

Confidentiality

Education

NVQ level 2 Customer Services

Tools

IT skills

Job description

GMMH is seeking a Facilities Advisor to support the Facilities, Capital & Estates teams in delivering a single point of contact for all facilities services. You will handle varied queries, prioritise requests and use digital systems to provide a clear customer-focused service.

The role emphasizes collaboration with multiple teams, knowledge sharing, and maintaining industry-leading standards while supporting a 15-hour-per-week schedule at Prestwich Town, Manchester.