Facilities Helpdesk Client Support Advisor

WPS; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

WPS in Manchester is looking for a Customer-focused Client Support Advisor to join our Facilities Management team. You will be the first point of contact for clients, logging and tracking maintenance requests, coordinating engineers, and ensuring service delivery targets are met.

With experience in a Facilities Management Helpdesk or Service Desk, you will thrive in a fast-paced environment, maintain accurate records, and build strong relationships with clients and operational teams.

Qualifications

• Previous experience in Facilities Management Helpdesk, Service Desk, or Client Support.
• Experience using CAFM systems or maintenance management platforms.
• Strong customer service and relationship-building skills.
• Excellent organisational skills with multiple priorities.
• Strong communication skills, both written and verbal.

Responsibilities

• Act as the primary point of contact for clients, customers, suppliers, and engineers.
• Log, manage, and update maintenance requests through the CAFM/helpdesk system.
• Coordinate and schedule engineering resources to meet SLAs and KPI targets.
• Monitor work orders from inception to completion.
• Maintain accurate records and ensure all customer interactions are documented.
• Liaise with operational teams, subcontractors, and clients to resolve service issues.

Skills

Customer service

Relationship-building

CAFM systems

Organisational skills

Communication (written and verbal)

Attention to detail

Tools

CAFM system

Job description

WPS in Manchester is looking for a Customer-focused Client Support Advisor to join our Facilities Management team. You will be the first point of contact for clients, logging and tracking maintenance requests, coordinating engineers, and ensuring service delivery targets are met.

With experience in a Facilities Management Helpdesk or Service Desk, you will thrive in a fast-paced environment, maintain accurate records, and build strong relationships with clients and operational teams.