Facilities Helpdesk Coordinator: Safe, Welcoming Spaces

Change Grow Live; United Kingdom; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Wellness Hour each week

Wellness Hub access

Employee Assistance Programme

Contributory pension scheme

Discounts on lifestyle services

Training and progression opportunities

Refer a Friend Scheme

Job summary

Change Grow Live is seeking a Facilities Helpdesk Advisor in Leeds to co-ordinate maintenance, equipment and facilities support. You’ll be a central point of contact for colleagues, contractors and service providers, turning requests into action and keeping issues progressing efficiently.

You’ll bring experience in facilities, strong customer service and the ability to manage multiple priorities while maintaining accurate records and compliance. This role is full-time.

Qualifications

• Experience providing helpdesk, facilities, property, maintenance or administrative support.
• Excellent customer service and communication skills.
• Ability to work with contractors, suppliers and colleagues across services.
• Good IT skills and the ability to maintain accurate databases and records.
• Strong organisation, prioritisation and problem-solving skills.
• Attention to detail and an understanding of compliance.
• Collaborative approach with the ability to work independently when needed.

Responsibilities

• Respond to enquiries through the Facilities Helpdesk and act as first point of contact for maintenance queries.
• Log, monitor and progress requests through property management systems.
• Coordinate contractors and service providers and arrange site attendance when required.
• Support opening, relocation and closure of premises.
• Assist services with purchasing equipment and facilities-related services.
• Maintain records across premises, regional accounts and health & safety requirements.
• Attend facilities meetings and provide updates to colleagues and stakeholders.
• Support the Facilities Management Team and deliver excellent customer experience.

Skills

Helpdesk experience

Facilities support

Customer service

IT skills

Organisation

Compliance awareness

Collaboration

Tools

Property management systems

Job description

Change Grow Live is seeking a Facilities Helpdesk Advisor in Leeds to co-ordinate maintenance, equipment and facilities support. You’ll be a central point of contact for colleagues, contractors and service providers, turning requests into action and keeping issues progressing efficiently.

You’ll bring experience in facilities, strong customer service and the ability to manage multiple priorities while maintaining accurate records and compliance. This role is full-time.