Facilities Helpdesk Coordinator: Maintenance & Contractors

Finance - FP&A Group; Monkspath; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Bonus Scheme

Private Medical Insurance

Discounts for Employees

Job summary

Stonegate Group in the United Kingdom is seeking an FM Helpdesk Coordinator to support the Property Department and field teams, handling repairs, maintenance systems, contractor quotations, and ensuring timely completion of works.

The role emphasises excellent customer service, strong organisation, and the ability to prioritise a changing workload across our estate of pubs, with occasional weekend work and a focus on effective communication and problem solving.

Qualifications

• Excellent customer service and communication skills.
• Highly organised and resilient.
• Strong time management and accuracy.

Responsibilities

• Provide exceptional customer service support to 4,000 pubs and field colleagues.
• Inbound and outbound phone calls to pubs, contractors and colleagues daily.
• Develop relationships with key stakeholders and manage customer expectations.
• Taking ownership of complex queries and issues and seeing them through until resolution.
• Communicate promptly and effectively with people at all levels within the business.
• Be resilient and robust in your approach to get the right outcome for each pub and the business.
• Able to prioritise and balance a frequently changing workload.
• Comfortable managing and resolving conflict.
• Strive for perfection and accuracy in everything that you do.

Job description

Stonegate Group in the United Kingdom is seeking an FM Helpdesk Coordinator to support the Property Department and field teams, handling repairs, maintenance systems, contractor quotations, and ensuring timely completion of works.

The role emphasises excellent customer service, strong organisation, and the ability to prioritise a changing workload across our estate of pubs, with occasional weekend work and a focus on effective communication and problem solving.