Facilities Helpdesk Coordinator | CAFM Pro & Customer Champion

CBRE Group, Inc.; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

CBRE Group, Inc. in Leeds is seeking a Helpdesk Coordinator to deliver exceptional customer service and on-site support for the business. You will manage the CAFM system, coordinate reactive tasks, and provide daily reports to the Facilities team.

The role requires strong organisational skills, attention to detail, and effective communication with internal teams and clients. The position offers on-site work in Leeds with opportunities to contribute to service quality and client satisfaction

Qualifications

• Experience using CAFM systems to manage PPM records and reporting.
• Strong customer service and business support skills.
• Ability to prioritise and manage multiple tasks.
• Good communication with internal and external stakeholders.

Responsibilities

• Manage CAFM system as key on-site user including PPM records and reporting.
• Answer calls and emails promptly for the business.
• Ensure reactive requests have correct priority/engineer assigned.
• Maintain communication during reactive job life between Facilities team and end users.
• Liaise with Lead Engineer and Ops Manager to ensure service quality.
• Assist with monthly client reports and contract metrics.
• Review subcontractor performance with assistance from Contract Support.

Skills

Organised

Logical

Attention to detail

Assertiveness

Persistence

Customer and team focus

Tools

CAFM system

Ariba

Job description

CBRE Group, Inc. in Leeds is seeking a Helpdesk Coordinator to deliver exceptional customer service and on-site support for the business. You will manage the CAFM system, coordinate reactive tasks, and provide daily reports to the Facilities team.

The role requires strong organisational skills, attention to detail, and effective communication with internal teams and clients. The position offers on-site work in Leeds with opportunities to contribute to service quality and client satisfaction