Facilities Helpdesk Co-ordinator - 12 month FTC

Equans; Stoke-on-Trent; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Employee referral rewards

Job summary

EQUANS is seeking a Facilities Helpdesk Co-ordinator on a 12 month fixed-term contract in Stoke-on-Trent. The role involves coordinating reactive and planned maintenance, scheduling engineers and sub-contractors, and using CAFM systems to ensure SLAs are met.

A strong customer service background and FM helpdesk knowledge are essential. The position offers 40 hours per week with flexible daily timing options and a competitive benefits package, including learning opportunities and employee

Qualifications

• 3 GCSEs at Grade 4/C or above or equivalent.
• Customer service experience.
• Knowledge of FM helpdesk operations.
• Ability to manage workloads effectively.
• Good written and verbal communication skills.

Responsibilities

• Respond to and plan maintenance works from start to finish using the CAFM system.
• Plan and dispatch maintenance work to engineers, sub-contractors and site managers.
• Prioritise tasks and manage workload to meet SLAs.
• Ensure data entry accuracy and maintain records and reports.
• Provide administrative support and maintain service request tracking.

Skills

Customer service

Communication

Workload management

Attention to detail

Education

GCSEs or equivalent

Job description

Facilities Helpdesk Co-ordinator - 12 month FTCOffer ID: 90478Job: Support Functions / Admin SupportSchedule: Full-TimeCountry: United KingdomEQUANS is looking for a Facilities Helpdesk Co-ordinator to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 12 month fixed-term contract. This is a full-time role working 40 hours per week, 8 hours per day either 08:00 to 16:30 (4 days per week) or 09:30 to 18:00 (one day per week), Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.What will you deliver?Administration skills, including email and admin.Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.Prioritising tasks and managing workload effectively.Ensuring accuracy in data entry, documentation, and reporting.Keeping track of service requests, maintaining records, and following established processes.What can we offer you?On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network24/7 Employee Assistance Program and access to mental wellbeing app.Who are we looking for?Hold 3 GSCE's at Grade 4/C or above or equivalentCustomer service experienceKnowledge of FM helpdesk operationsAbility to manage workloads effectivelyGood written and verbal communication skillsSelf-motivated, professional and enthusiasticPositive team member but with the ability to work on own initiativeWillingness to learn and embrace changeAble to work in a fast-paced environment.Who are we?EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.EQUANS is a Bouygues group company.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.FILTERSFiltrer vos resultatsClearCountriesUnited KingdomCitiesStoke-on-TrentRegionsEnglandRéinitialiser Appliquer+Place:Workplace : Stoke-on-Trent United KingdomApply for this job offerEQUANS is looking for a Facilities Helpdesk Co-ordinator to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 12 month fixed-term contract. This is a full-time role working 40 hours per week, 8 hours per day either 08:00 to 16:30 (4 days per week) or 09:30 to 18:00 (one day per week), Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.What will you deliver?Administration skills, including email and admin.Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.Prioritising tasks and managing workload effectively.Ensuring accuracy in data entry, documentation, and reporting.Keeping track of service requests, maintaining records, and following established processes.What can we offer you?On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network24/7 Employee Assistance Program and access to mental wellbeing app.Who are we looking for?Hold 3 GSCE's at Grade 4/C or above or equivalentCustomer service experienceKnowledge of FM helpdesk operationsAbility to manage workloads effectivelyGood written and verbal communication skillsSelf-motivated, professional and enthusiasticPositive team member but with the ability to work on own initiativeWillingness to learn and embrace changeAble to work in a fast-paced environment.Who are we?EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.EQUANS is a Bouygues group company.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.