Facilities helpdesk coordinator

Adore Recruitment Ltd; Basildon; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Modern refurbished offices

Free surrounding parking

Friendly, supportive team environment

Long-term career prospects and ongoing

Overtime available for out-of-hours

Job summary

Adore Recruitment Ltd in Basildon is seeking a proactive Maintenance Coordinator to join a friendly Help Desk team in our modern new offices. You will coordinate maintenance requests, schedule engineers, and keep CAFM records up to date.

This role offers long-term career prospects, training, and a supportive environment with free parking and a well-established client base.

Qualifications

• Experience in Facilities Management Help Desk or Scheduling is essential.
• Excellent organisational and administration skills are required.
• Strong customer service and communication skills are expected.
• Proficient IT skills; CAFM system training can be provided.

Responsibilities

• Managing maintenance requests received by phone, email and client portals.
• Scheduling engineers and subcontractors for planned and reactive maintenance jobs.
• Updating the CAFM system with accurate job information and progress notes.
• Raising purchase orders and coordinating permits where required.
• Liaising with clients and suppliers to provide updates and obtain quotations.
• Ensuring jobs are completed and closed correctly within the system.
• Supporting planned maintenance programmes, including handyman and electrical works.
• Working closely with the wider Help Desk team to deliver an outstanding service.

Skills

Facilities Management

Help Desk

Administration

Customer service

IT skills

Tools

CAFM software

Microsoft Office

Job description

New Offices Free Parking Great Team Long-Term Career Opportunity

Due to continued growth and exciting new client wins, we're looking for an organised and proactive Maintenance Coordinator to join a friendly Help Desk team in modern new offices based in Basildon.

This is a fantastic opportunity to join a company that has gone from strength to strength, building an impressive portfolio of prestigious clients, including well-known designer brands. If you enjoy coordinating jobs, speaking with customers and suppliers, and keeping everything running smoothly, this could be the perfect role for you.

What you'll be doing:

• Managing maintenance requests received by phone, email and client portals
• Scheduling engineers and subcontractors to attend planned and reactive maintenance jobs
• Updating the CAFM system with accurate job information and progress notes
• Raising purchase orders and coordinating permits where required
• Liaising with clients and suppliers to provide updates and obtain quotations
• Ensuring jobs are completed and closed correctly within the system
• Supporting planned maintenance programmes, including handyman and electrical works
• Working closely with the wider Help Desk team to deliver an outstanding service

We're looking for someone who has:

• Previous experience within Facilities Management Help Desk or Service Desk, Maintenance Coordination or Scheduling
• Excellent organisational and administration skills
• Strong customer service and communication skills
• Good IT skills, including Microsoft Office (training on CAFM systems can be provided)

What's on offer?

• 30,000 depending on experience
• Modern, newly refurbished offices
• Free surrounding parking
• Friendly, supportive team environment
• Opportunity to work with an established business that continues to grow
• Long-term career prospects and ongoing training
• Overtime available for out-of-hours support