Facilities FM Supervisor - KPI & SLA Driven Operations

CBRE; West of England; On-site; GBP 40,000 - 55,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Technical Supervisor to coordinate FM & Technical Services on site to meet SLA and KPI targets. The role focuses on delivering all FM operations and supporting third-party maintenance, with emphasis on QHSE compliance and emergency readiness.

You will lead site activities, supervise contractors, manage invoices and be part of the on-call team for out-of-hours support, while maintaining professional site image.

Qualifications

• Hold a technical qualification such as Electrical/Mechanical/Gas/AC.
• Knowledge and awareness of the facilities management industry.
• Understanding of site equipment (Electrical, Mechanical, BMS and HVAC).
• Experience working with supply partners to deliver a seamless service.
• Strong PC skills - MS Office.
• Experience with CAFM systems.
• Self-motivated and resourceful.
• Good administrative skills.
• Well organised with good prioritisation and planning.
• Customer service experience.
• Ability to communicate at all levels.

Responsibilities

• Delivery of all FM Operations in accordance with KPI & Output measurements.
• Support / Monitor 3rd party maintenance supplier activities and report corrective works.
• Comply with QHSE requirements as outlined within the SLA.
• Act as Fire Marshall and participate in emergency control activities.
• Report accidents and emergencies in records and documentation.
• Ensure contractors operate within H&S processes and client standards.
• Conduct monthly self-assessment SLA checks in support of contract performance.
• Maintain site image and visual standards.
• Provide flexible support to FM Operation areas.
• Deliver goods received to correct destination.
• Approve invoices, goods received notes and statements for payment.
• Take ownership of customer requirements and close out concerns with updates.
• Act as deputy in absence of line management.
• Provide cover for operational team as defined by line management.
• Present and record toolbox talks.
• Organise tasks to engineers and check through auditing system.
• Carry out audits on engineering team and sub-contractors.
• Be part of site on-call team for OOH cover.
• Survey and quote for additional works.

Job description

CBRE Global Workplace Solutions is seeking a Technical Supervisor to coordinate FM & Technical Services on site to meet SLA and KPI targets. The role focuses on delivering all FM operations and supporting third-party maintenance, with emphasis on QHSE compliance and emergency readiness.

You will lead site activities, supervise contractors, manage invoices and be part of the on-call team for out-of-hours support, while maintaining professional site image.