Facilities Experience Coordinator: Front Desk & Site Ops

JLL; Birmingham; On-site; GBP 34,000 - 52,000; Full time

Job summary

JLL in Birmingham is seeking an experienced Facilities Building Coordinator to deliver facilities management at Compton House and DRC sites, with operational oversight of Power Engineering Services. The role includes front-of-house reception on Mondays, Fridays, and during absences.

You will oversee helpdesk scheduling, maintenance, vendor management, RAMS vetting, and safety compliance, alongside daily site checks and visitor management. Strong communication and organisation are essential.

Qualifications

• 3–5 years' experience in integrated facilities management within commercial environments.
• Front-of-house/reception experience, ideally in corporate settings.
• Excellent communication, customer service, and stakeholder management skills.
• Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems.
• Strong organisational skills with ability to manage multiple priorities.
• Knowledge of H&S regulations, risk assessments, and safe working procedures.

Responsibilities

• Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo). RAMS vetting, contractor sign-off and QA.
• Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects; monitor vendor performance and manage purchase orders.
• Provide professional reception coverage and manage visitor queries, signage, room bookings, taxis and parking.
• Conduct daily site inspections and weekly compliance checks, maintain documentation and support emergency preparedness.

Job description

JLL in Birmingham is seeking an experienced Facilities Building Coordinator to deliver facilities management at Compton House and DRC sites, with operational oversight of Power Engineering Services. The role includes front-of-house reception on Mondays, Fridays, and during absences.

You will oversee helpdesk scheduling, maintenance, vendor management, RAMS vetting, and safety compliance, alongside daily site checks and visitor management. Strong communication and organisation are essential.