Facilities & Estates Lead for Campus & Services

onlyFE; Telford; On-site; GBP 42,000 - 56,000; Full time

Job summary

onlyFE seeks an Estates Supervisor to oversee and coordinate the Estates Assistants and Cleaning Team, delivering a high-quality, responsive support service to staff and students. You will contribute to efficient day-to-day running, maintenance and presentation of College estate and support new campus developments planned for 2026.

Responsibilities include managing help desk tickets, creating SLAs, overseeing planned maintenance and safety checks, supervising building services, and coordinating

Qualifications

• First Aid qualification or willingness to work towards.
• Level 2 qualification (GCSE A*-C, or equivalent) in Maths and English.
• Possess a full driving license and have immediate access to a car in case of emergency call out.
• Basic Health and Safety at work (Desirable).
• Be a member of a recognised professional body e.g. IWFM or BIFM (Desirable).

Responsibilities

• Monitor, co-ordinate and allocate all tickets raised through the College reactive help desk, prioritising by urgency, location and task.
• Respond to customer requests via the IT/Estates service desk in a professional, timely manner with high-quality service.
• Work with the Director of Estates to create and implement an SLA for estates tasks.
• Oversee mandatory planned maintenance and fire/safety checks with comprehensive records.
• Support Building Services with daily plant equipment operation and issue reporting.
• Carry out inspections and report repairs or safety concerns to the Director of Estates.
• Coordinate general maintenance duties including minor trades and contractor supervision.
• Liaise with the Cleaning Supervisor to manage staffing levels and maintain cleanliness across sites.
• Meet contractors and instruct on works, ensuring adherence to College procedures.
• Draft and place orders for consumables and minor maintenance items via Estates Administrator.
• Lead on coordinating support for college events and external events on College premises.

Skills

General building knowledge

Supervisory experience

MS Office skills

Communication

Teamwork

Education

GCSE Maths & English (Level 2)

First Aid qualification

Tools

MS Office

Job description

onlyFE seeks an Estates Supervisor to oversee and coordinate the Estates Assistants and Cleaning Team, delivering a high-quality, responsive support service to staff and students. You will contribute to efficient day-to-day running, maintenance and presentation of College estate and support new campus developments planned for 2026.

Responsibilities include managing help desk tickets, creating SLAs, overseeing planned maintenance and safety checks, supervising building services, and coordinating