Facilities Delivery Manager – Estates & Grounds

Sanctuary Scotland Housing Association Limited; Greater London; On-site; GBP 47,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Staff Networks for inclusion

Job summary

Sanctuary Housing Association seeks a Service Delivery Manager in London to lead a team of operatives and subcontractors, delivering high-quality property services and safe, compliant environments. The role focuses on caretaking, grounds maintenance and efficient resource planning.

You will drive service excellence, manage workloads, monitor performance, conduct quality inspections, and maintain strong customer relationships to ensure outstanding outcomes.

Qualifications

• Demonstrated leadership of teams in service delivery or facilities management.
• Solid understanding of health and safety legislation and compliance requirements.
• Ability to prioritise workloads, meet deadlines and manage competing demands.

Responsibilities

• Lead a team of caretakers, grounds maintenance operatives and subcontractors to deliver high-quality services across properties.
• Ensure cleaning and grounds maintenance activities are completed safely and to a high standard.
• Carry out regular quality inspections and audits to ensure value for money and service excellence.

Skills

Leadership

Health & safety

Prioritising workloads

IT skills

Driving licence

Education

ILM membership

NVQ Level 3

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Sanctuary Housing Association seeks a Service Delivery Manager in London to lead a team of operatives and subcontractors, delivering high-quality property services and safe, compliant environments. The role focuses on caretaking, grounds maintenance and efficient resource planning.

You will drive service excellence, manage workloads, monitor performance, conduct quality inspections, and maintain strong customer relationships to ensure outstanding outcomes.