Facilities Service Delivery Manager

W Talent; United Kingdom; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

Competitive benefits

Job summary

W Talent Property & Real Estate are partnered with a national retailer to deliver maintenance across 300+ sites. The Service Delivery Manager will lead reactive and planned maintenance delivery through the national service provider, ensuring safety, compliance and operational efficiency.

The role is field-based with 1–2 days on site per week and requires strong contractor management and stakeholder engagement.

Qualifications

• Experience delivering reactive and planned maintenance across high-volume sites.
• Proven facilities/maintenance leadership in retail or similar sectors.
• Experience managing external contractors, KPIs and SLAs.
• Strong stakeholder engagement with operational leaders and partners.
• Budget management experience and delivering value-for-money solutions.

Responsibilities

• Lead delivery of planned and reactive maintenance across the national portfolio with the outsourced service provider.
• Ensure performance against maintenance and compliance SLAs.
• Plan and manage minor works projects from scope to completion.
• Oversee the outsourced facilities provider with regular site visits to assure service quality.
• Build relationships with internal stakeholders and support functions to optimise site operations.
• Track OPEX and CAPEX, forecast, report and analyse to inform decisions.
• Identify opportunities for continuous improvement in processes and service delivery.
• Utilise data and insights to reduce recurring issues and drive safety compliance.

Skills

Reactive maintenance

Planned maintenance

Facilities management

Stakeholder engagement

Budget management

Health & safety knowledge

UK driving licence

Travel to UK sites

Job description

W Talent Property & Real Estate are pleased to be exclusively partnered with a national retailer with 300+ sites. They are hiring a Service Delivery Manager to join their property team to take responsibility for maintenance delivery through their national service provider. This is a field-based role (typically 1-2 days on site per week)

About the Role

Our client are seeking an experienced facilities leader to own reactive and planned maintenance delivery across their national portfolio. You will be responsible for managing maintenance activities, ensuring services are delivered efficiently and compliantly.

The role provides leadership to their outsourced maintenance provider, supporting internal stakeholders and partners to keep sites safe, compliant and operationally efficient.

Key Responsibilities

• Lead the delivery of planned and reactive maintenance across the national portfolio through partnership with the outsourced service provider.
• Ensure performanceacross both maintenance and compliance in line with SLAs.
• Plan and manage minor works projects from scoping to completion.
• Proactively manage the outsourced facilities and maintenance provider, including weekly office visits to ensure ongoing service delivery.
• Build strong relationships with internal stakeholders including support functions, branch partners and operational leaders.
• OPEX and CAPEX tracking, forecasting, reporting and analysis.
• Identifying opportunities for continuous improvement (process improvements, cost efficiencies, service enhancements etc.).
• Use of data and insights to improve service delivery and reduce recurring issues.
• Ensure compliance with relevant health, safety, property and statutory maintenance requirements.

About You

• Proven experience in managing reactive & planned maintenance delivery across a high-volume portfolio.
• Relevant facilities and property experience across high-volume retail, high-street, or other comparable sectors.
• Experience managing external contractors, suppliers, KPIs and SLAs.
• Strong stakeholder engagement skills - building strong relationships with operational leaders and branch partners within the business, as well as support functions.
• Budget management experience including delivery of value-for-money solutions.
• Knowledge of relevant compliance, health & safety requirements.
• Full UK driving license and willingness to travel to sites around the UK as required.

What they Offer

• c£55,000 salary (please contact to discuss)
• £5,000 car allowance
• Hybrid working (typically 1-2 days on site per week)
• Competitive wider company benefits