FM Service Delivery Manager

Global Guardians Management; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Annual pay reviews

Competitive holiday

Pension contribution

Job summary

Global Guardians is seeking an FM Service Delivery Manager to lead the maintenance team across multiple sites in London, with hybrid working from the Cuffley office and travel between locations. The role focuses on safe, compliant, and occupancy-ready properties, coordinating with contractors and internal teams to meet KPIs.

You will oversee day-to-day maintenance, drive safety standards, and report performance to the Operations Manager, while ensuring high-quality property care across managed

Qualifications

• Relevant vocational qualifications in facilities management, building maintenance, or a related field.
• Health and Safety certifications (e.g., NEBOSH, IOSH) preferred
• Driving licence required due to travel between sites
• Experience managing a team of maintenance staff or contractors
• Strong knowledge of health and safety regulations, building compliance, and property maintenance practices

Responsibilities

• Lead, manage, and motivate the maintenance team across multiple sites, primarily in London
• Ensure properties are maintained to high standards and health and safety compliant
• Plan, schedule, and monitor maintenance tasks to meet operational KPIs
• Liaise with Operations Manager and FM Admin Team to coordinate availability and maintenance work
• Manage contractor relationships, ensuring compliance, performance, and cost-effectiveness
• Respond promptly to urgent maintenance issues and emergencies
• Conduct quality checks and sign off on maintenance works
• Provide accurate reporting to line manager on a daily, weekly and monthly basis
• Schedule and prioritise maintenance work across sites

Skills

Facilities management

Team management

Health and safety regulations

Education

NEBOSH certification

IOSH certification

Job description

We are Global Guardians, the UK's leading Property Guardianship Company with a mission to bring empty properties back to life for the benefit of local communities. We are dedicated to offering sustainable and affordable solutions for managing vacant buildings by placing working professionals as guardians into these properties, ensuring they are kept safe and secure.

We are currently seeking a FM Service Delivery Manager to join our dynamic team on a permanent, full-time basis. The role is based at our Cuffley office/ working from home, but you will be required to travel across various locations in London and the surrounding areas.

As a FM Service Delivery Manager, you will lead and manage the maintenance team across all managed properties, ensuring all properties are kept safe, compliant, and fit for occupancy. The role involves overseeing day-to-day maintenance operations, team management, coordinating with contractors, and maintaining high standards of property care to support operational KPIs.

Key Responsibilities

• Lead, manage, and motivate the maintenance team across multiple sites, primarily in London
• Ensure all properties are maintained to high standards and are health and safety compliant
• Plan, schedule, and monitor maintenance tasks to meet operational KPIs, including property fit-outs and occupancy readiness
• Liaise closely with the Operations Manager and FM Admin Team to coordinate property availability and maintenance work
• Manage contractor relationships, ensuring compliance, performance, and cost-effectiveness
• Respond promptly to urgent maintenance issues and emergencies
• Conduct quality checks and sign off on maintenance works conducted
• Provide accurate reporting to their line manager on a daily, weekly and monthly basis as required
• Authority to schedule and prioritise maintenance work across sites

Requirements

• Relevant vocational qualifications in facilities management, building maintenance, or a related field
• Health and Safety certifications (e.g., NEBOSH, IOSH) preferred
• Driving licence required due to travel between sites
• Experience managing a team of maintenance staff or contractors
• Strong knowledge of health and safety regulations, building compliance, and property maintenance practices

Benefits

• Salary: Circa £50K
• Company vehicle
• Annual Pay Reviews
• Competitive holiday and pension contribution