Facilities Coordinator: Service & Safety Champion

Macro Group; Reigate; Remote; GBP 26,000 - 34,000; Full time

Job summary

Macro Group is seeking a Facilities Coordinator to support Facilities Management and maintenance across multiple properties, including Children, Families & Lifelong Learning, Customer & Communities, and Adult Social Care. The role focuses on day-to-day facilities, health and safety, and handling customer enquiries.

You will work with the Senior Facilities Coordinator, clients, suppliers and colleagues to coordinate tasks, follow up queries, and ensure issues are resolved promptly.

Qualifications

• Previous experience in a customer-facing role.
• Understanding of routine checks for property compliance and record-keeping.
• Strong report-writing and communication skills.
• Proactive approach to managing tasks.

Responsibilities

• Receive and respond to everyday enquiries from colleagues and customers.
• Support health and safety and admin tasks across properties.
• Build relationships with stakeholders and colleagues.
• Ensure high service delivery and value for money.
• Manage communications with clients, suppliers, and staff.
• Escalate issues proactively and manage tasks and expectations.

Skills

Customer facing

Report writing

Communication skills

Task management

Administrative skills

Organisational skills

Problem solving

Tools

Database management systems

Microsoft Office

Email

Job description

Macro Group is seeking a Facilities Coordinator to support Facilities Management and maintenance across multiple properties, including Children, Families & Lifelong Learning, Customer & Communities, and Adult Social Care. The role focuses on day-to-day facilities, health and safety, and handling customer enquiries.

You will work with the Senior Facilities Coordinator, clients, suppliers and colleagues to coordinate tasks, follow up queries, and ensure issues are resolved promptly.