Facilities Coordinator - Drive Service Excellence

Salesforce Sites; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Job summary

Macro is seeking a Facilities Coordinator to support the delivery of facilities management and maintenance services across a portfolio of properties. You will handle day-to-day enquiries, assist with health and safety administration, and coordinate tasks across multiple sites.

You will work closely with the Senior Facilities Coordinator, clients, suppliers, and colleagues to ensure timely resolution and high-quality service.

Qualifications

• Good IT skills, including database management systems, email, and Microsoft Office.
• Strong report-writing and communication skills.

Responsibilities

• Receive and respond to everyday enquiries from colleagues and customers, providing a timely, courteous, and effective service.
• Support the Senior Facilities Coordinator with aspects of premises health and safety and the day-to-day administration of tasks across each of the properties.
• Be engaged, friendly, and helpful, working collaboratively with colleagues to deliver everyday excellence in support of the Operations Team on the account.
• Ensure a high standard of service delivery is maintained at all times, while also ensuring value for money is achieved.
• Develop strong relationships with stakeholders and colleagues across the business.
• Provide a highly professional customer service.
• Develop relationships built on trust with clients, while contributing to the development and success of Macro by supporting the management team with business development opportunities and operational activities.
• Manage and support all communication with clients, suppliers, and internal staff.
• Escalate issues appropriately and proactively manage tasks, priorities, and stakeholder expectations using Concept and other designated systems.
• Proactively manage tasks and expectations within the directorate.

Job description

Macro is seeking a Facilities Coordinator to support the delivery of facilities management and maintenance services across a portfolio of properties. You will handle day-to-day enquiries, assist with health and safety administration, and coordinate tasks across multiple sites.

You will work closely with the Senior Facilities Coordinator, clients, suppliers, and colleagues to ensure timely resolution and high-quality service.