Facilities Coordinator

OCS; Manchester; On-site; GBP 32,000 - 36,000; Full time

Job summary

OCS UK & Ireland is seeking a proactive Facilities Coordinator based in Manchester to support soft services delivery across Yorkshire sites, including Sheffield, Leeds and Wakefield. You will monitor performance, coordinate teams, and maintain strong client relationships while ensuring high service standards.

The role requires UK right to work, DBS willingness, and experience managing facilities or service delivery environments.

Qualifications

• Experience managing soft services within a facilities management or service delivery environment.
• Proven ability to supervise operational teams and coordinate service delivery across multiple workstreams.
• Strong organisational skills with the ability to manage competing priorities and maintain high service standards.

Responsibilities

• Manage and monitor performance across cleaning, porterage, reception, helpdesk, and accommodation services to meet KPIs and SLAs.
• Coordinate in-house teams, manage staffing levels, and support recruitment processes including interviews and onboarding.
• Act as a key point of contact for clients in the Facilities Manager’s absence, ensuring professional and proactive communication.
• Support contract compliance through documentation, audits, and reporting to senior management.
• Manage helpdesk operations, analyse service data, and produce reports to support continuous improvement.

Skills

Facilities management experience

Staff supervision

Client relationship management

IT skills

Reporting and data analysis

Tools

MS Office

CAFMs

Job description

About The Role

Days of Working: This position will be based at First Street Hub, Manchester, working Monday to Friday from 8.00am to 4.00pm.

Are you a proactive and organised professional with a passion for delivering high-quality facilities services? OCS is looking for a Facilities Coordinator to join our team in the Yorkshire region, covering sites across Sheffield, Leeds, and Wakefield. In this mobile role, you’ll play a key part in ensuring the smooth delivery of soft services including cleaning, porterage, reception, and helpdesk operations. You’ll support the Facilities Manager and wider contract team to maintain service excellence, drive performance, and build strong client relationships.

Key Responsibilities

• Manage and monitor performance across cleaning, porterage, reception, helpdesk, and accommodation services to meet KPIs and SLAs.
• Coordinate in-house teams, manage staffing levels, and support recruitment processes including interviews and onboarding.
• Act as a key point of contact for clients in the Facilities Manager’s absence, ensuring professional and proactive communication.
• Support contract compliance through documentation, audits, and reporting to senior management.
• Manage helpdesk operations, analyse service data, and produce reports to support continuous improvement.

Ideal Candidate

• Must have Right to Work in the UK and willingness to undertake a DBS.
• Proven experience managing soft services within a facilities management or service delivery environment.
• Experience supervising operational teams and coordinating service delivery across multiple workstreams.
• Strong organisational skills with the ability to manage competing priorities and maintain high service standards.
• Excellent communication and interpersonal skills, with the ability to build and maintain positive client relationships.
• Strong IT skills, including experience using Microsoft Office applications and reporting systems.
• Ability to analyse operational data and produce accurate management reports.

Desirable

• Experience working within a multi-site facilities management contract.
• Knowledge of helpdesk systems, CAFM platforms, and service management processes.
• Familiarity with recruitment activities, disciplinary procedures, and general HR practices.
• Experience supporting audits, compliance requirements, and continuous improvement initiatives.
• Understanding of KPI and SLA management within a facilities management environment.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.