Assistant Facilities Manager

Manchester Arndale; Cambridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking an Assistant Facilities Manager to support the delivery of integrated FM services across client sites, including Cambridge Brooklands, with occasional Midlands travel. You will oversee multiple service lines, manage staffing, budgets, and stakeholder relationships, ensuring safe and efficient operations in line with SLAs.

The role requires strong organisational and communication skills, good financial awareness, and a proactive, customer-focused approach to resolve

Qualifications

• Experience in a facilities management or similar operational environment.
• Experience supporting multi-service line operations.
• Strong understanding of KPIs, SLAs and service performance management.
• Good knowledge of financial processes and cost control within an operational setting.
• Strong organisational and planning skills, with ability to manage competing priorities.
• Experience supervising or supporting operational teams.
• Proactive, customer-focused approach with strong problem-solving skills.
• Excellent communication skills, with ability to build relationships at all levels.

Responsibilities

• Support day-to-day management of site operations, ensuring all service areas are fully staffed and operating effectively.
• Oversee delivery across multiple service lines including Technical Services, Cleaning, Workplace Services, Porterage, Hospitality, Helpdesk, Mail Room and other ad hoc services.
• Ensure audits, compliance checks and daily operational tasks are completed in line with procedures.
• Monitor performance against KPIs and SLAs, taking action to ensure contractual standards are met.
• Collate and provide reporting, supporting contract administration and performance management.
• Support financial performance by maintaining control of budgets, costs and resource allocation.
• Assist with recruitment and workforce planning to ensure optimal staffing levels.
• Build and maintain strong client relationships, acting as a key point of contact for day-to-day queries.
• Identify and resolve operational issues with a proactive, solution-focused approach.

Skills

Facilities management experience

Service delivery

KPIs & SLAs

Budget & cost control

Organisational planning

Team supervision

Customer-focused

Communication skills

Job description

About The Role:

As an Assistant Facilities Manager at OCS, you will play a key role in supporting the delivery of integrated Facilities Management (FM) services within a client environment. You will oversee a range of service lines, ensuring operations are delivered efficiently, safely and in line with contractual requirements and service level agreements.

Working closely with the wider contract management team, you will help drive service performance, support continuous improvement and build strong working relationships with both colleagues and clients.

Although this role is based out of our Cambridge Brooklands site, there will be occasions when travel to other sites in the midlands is required, normally once a month.

Working Hours: Monday to Friday, 0800-1700

As part of your role, your key responsibilities will include, but are not limited to:

• Support the day-to-day management of site operations, ensuring all service areas are fully staffed and operating effectively. This will include covering sites
• Oversee delivery across multiple service lines, including Technical Services, Cleaning, Workplace Services, Porterage, Hospitality, Helpdesk, Mail Room and other ad hoc services
• Ensure all audits, compliance checks and daily operational tasks are completed in line with procedures
• Monitor performance against KPIs and SLAs, taking action to ensure contractual standards are consistently met
• Collate and provide reporting, supporting contract administration and performance management
• Support financial performance by maintaining control of budgets, costs and resource allocation
• Assist with recruitment and workforce planning to ensure optimal staffing levels
• Build and maintain strong client relationships, acting as a key point of contact for day-to-day queries
• Identify and resolve operational issues, taking a proactive and solution-focused approach

The ideal candidate should meet the following criteria:

• Right to Work in the UK.
• Previous experience in a Facilities Management or similar operational environment
• Experience supporting the delivery of multi-service line operations
• A strong understanding of KPIs, SLAs and service performance management
• Good knowledge of financial processes and cost control within an operational setting
• Strong organisational and planning skills, with the ability to manage competing priorities
• Experience supervising or supporting operational teams
• A proactive, customer-focused approach with strong problem-solving skills
• Excellent communication skills, with the ability to build relationships at all levels

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.