Facilities Contract Manager | Client Relationships & Performance

QuickSource Group Ltd; Greater London; On-site; GBP 55,000 - 60,000; Full time

Job summary

QuickSource Group Ltd in West London seeks an experienced Facilities Manager to own a portfolio of maintenance contracts, managing client relationships, operational delivery, performance and commercial development.

You will coordinate engineers, supervisors and subcontractors to meet KPIs and SLAs, while mobilising contracts, onboarding and ongoing service delivery. This role suits a senior FM professional with strong M&E knowledge and compliance experience.

Qualifications

• Proven experience managing maintenance or facilities management contracts.
• Strong client-facing experience within Hard FM, engineering or building services.
• Experience coordinating engineers, supervisors and subcontractors.
• Experience managing contracts against KPIs, SLAs and compliance requirements.
• NVQ Level 5 or 6 in Facilities Management, Construction, Operations or a similar discipline, or currently working towards one.
• Good working knowledge of Hard FM and M&E maintenance.

Responsibilities

• Act as the primary client contact for allocated maintenance contracts.
• Build and maintain strong, long-term client relationships.
• Produce and present monthly performance reports.
• Support contract retention through strong service delivery and client engagement.
• Coordinate engineers, building services operatives, supervisors and subcontractors.
• Monitor PPM completion, reactive response times and SLA performance.
• Ensure Safe Systems of Work, permits, RAMS and relevant site documentation are implemented.
• Support the resolution of service failures, complaints and escalations.
• Coordinate mobilisation, onboarding and contract transition activities.
• Track remedial works, variations and additional service opportunities.
• Liaise with Estimating and Commercial teams to develop quotations.
• Monitor contract performance and identify commercial risks or opportunities.
• Contribute to the retention and development of existing maintenance contracts.
• Compile and analyse KPI and performance data.
• Produce KPI dashboards, performance reports and risk registers.
• Monitor contractual performance against agreed targets.
• Use data to identify trends, recurring issues and opportunities for improvement.

Skills

Contract management

Client-facing

Facilities management

Hard FM

M&E maintenance

KPIs & SLAs

Compliance

Education

NVQ Level 5/6 in Facilities Management or related

Job description

QuickSource Group Ltd in West London seeks an experienced Facilities Manager to own a portfolio of maintenance contracts, managing client relationships, operational delivery, performance and commercial development.

You will coordinate engineers, supervisors and subcontractors to meet KPIs and SLAs, while mobilising contracts, onboarding and ongoing service delivery. This role suits a senior FM professional with strong M&E knowledge and compliance experience.