Facilities & Compliance Manager - CAFM & H&S (Hybrid)

Pareto FM; Birmingham; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Pareto FM is seeking an experienced Account Support Manager to join the Gymshark account in a hybrid role. You will support day-to-day management, ensuring compliance, CAFM, PPM, H&S processes, and financial controls are in place while coordinating with Account Director/Manager and operational teams.

You will monitor audits, maintain data quality, produce KPIs and reports, manage contractor performance, and drive continuous improvement across facilities operations to deliver a safe,

Qualifications

• Strong experience within Facilities Management or building services.
• Good knowledge of facilities statutory compliance and Health & Safety requirements.
• Experience using and ideally administering a CAFM system.
• Experience coordinating PPM, reactive maintenance and statutory compliance activities.
• Strong contractor and supplier-management skills.
• Experience with budgets, purchase orders, expenditure and financial reporting.
• Good understanding of facilities asset and maintenance data.
• Experience producing KPIs, reports and management information.
• Experience supporting audits and maintaining compliance documentation.
• Strong organisational and problem-solving skills.
• Excellent written and verbal communication skills.
• Confidence working with multiple stakeholders and balancing competing priorities.

Responsibilities

• Support and maintain the facilities compliance framework across the account.
• Ensure statutory inspections, testing, servicing and remedial works are identified, scheduled, completed and evidenced.
• Maintain oversight of compliance areas including fire safety, asbestos, Legionella and water hygiene, electrical and gas safety, lifting equipment, pressure systems, emergency lighting and HVAC.
• Monitor compliance deadlines and ensure overdue actions are appropriately escalated and resolved.
• Maintain compliance records, risk information and supporting documentation.
• Coordinate internal and external audits and track resulting actions through to completion.
• Take a key role in the ownership and administration of the CAFM system.
• Maintain accurate asset registers, maintenance records and compliance information.
• Support the management of planned preventative maintenance (PPM) programmes.
• Ensure statutory and compliance-related maintenance is correctly captured within the CAFM system.
• Monitor reactive maintenance workflows, work orders, priorities and SLAs.
• Review data quality and identify missing information, overdue activities and incomplete records.
• Produce CAFM reports, dashboards and KPIs to support account performance.
• Use facilities data to identify trends, risks and opportunities for improvement.
• Support the implementation and continuous improvement of facilities-related Health & Safety procedures.
• Ensure contractors and operational teams follow relevant H&S requirements.
• Maintain appropriate controls around RAMS, permits, competency records and contractor documentation.
• Support risk assessments and safe systems of work.
• Monitor incidents, hazards, near misses and corrective actions.
• Work collaboratively with the wider Health & Safety function to ensure actions are effectively managed.
• Monitor facilities expenditure against agreed budgets.
• Support budget preparation and financial forecasting.
• Produce regular financial information and investigate significant variances.
• Monitor contractor expenditure, purchase orders, invoices and commitments.
• Validate expenditure against completed works and relevant records.
• Identify opportunities for improved efficiency and value for money.
• Support procurement exercises, contract reviews and supplier management.
• Monitor contractor and service-provider performance against agreed KPIs and SLAs.
• Ensure contractor insurance, competency, RAMS, certification and compliance information is maintained.
• Support service reviews and challenge poor performance where required.
• Maintain facilities policies, procedures and operational controls.
• Produce regular reporting covering compliance, PPM, H&S, contractor performance, expenditure, outstanding remedial works and facilities risks.
• Support internal and external audits and ensure appropriate evidence is readily available.
• Help drive continuous improvement across the Gymshark account.

Skills

Facilities Management

Building services

Contractor management

Budgets & financial reporting

KPIs & management information

Audits & compliance documentation

Communication skills

Stakeholder management

Problem solving

Organisational skills

Education

IWFM qualification

NEBOSH General Certificate

IOSH qualification

CAFM system training

Compliance or auditing qualification

Asset management qualification

Tools

CAFM system

Job description

Pareto FM is seeking an experienced Account Support Manager to join the Gymshark account in a hybrid role. You will support day-to-day management, ensuring compliance, CAFM, PPM, H&S processes, and financial controls are in place while coordinating with Account Director/Manager and operational teams.

You will monitor audits, maintain data quality, produce KPIs and reports, manage contractor performance, and drive continuous improvement across facilities operations to deliver a safe,