Food & Beverage Team Leader - Robertsbridge

National Trust; Robertsbridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places for you and a

Deposit loan

Season ticket loan

EV car lease

Discounts at work

Holiday allowance 32 days

Flexible working

Employee assistance

Free parking

Job summary

The National Trust is seeking a Team Leader for its cafe to guide daily operations, coach a friendly team and ensure consistently excellent guest service. You’ll help front-of-house duties, manage displays, and support food presentation while fostering a positive, welcoming environment.

You’ll mentor staff, assist with allergen and food-safety training, and enjoy opportunities for professional development. Join a busy, customer-focused setting that values care and quality.

Qualifications

• Strong customer service focus.
• People-facing with positive attitude.
• Attention to detail in displays and signage.
• Willing to train in allergens and food safety.

Responsibilities

• Lead day-to-day activities and support the cafe team.
• Front of house: interact with customers and serve food and drinks.
• Supervise induction and training to build a high-service team.
• Assist kitchen team with food prep when needed.

Skills

Team leadership

Customer service

Attention to detail

Food safety awareness

Job description

As a Team Leader, you'll be giving day-to-day support to your team, to make sure they're consistently giving great service to everyone who comes to the caf . This is a busy, lively place to work, so you'll need to be adaptable. Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive 'can-do' attitude and your desire to provide an outstanding service. Using your excellent eye for detail, you'll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. You'll also be supervising the induction and training of colleagues, to help build a team that's dedicated to great service and to giving people a day to remember. We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us., The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places