Facilities Assistant

4Recruitment Services; Oxford; On-site; GBP 18,000 - 21,000; Full time

Job summary

Our local authority client in Oxfordshire is urgently seeking an experienced Facilities Assistant to provide face-to-face facilities services and information to site users. The role involves site management, security duties, health and safety compliance, and supporting contractors and deliveries.

Ideal candidates will have front-facing experience, knowledge of FM-related H&S regulations, and the ability to work to tight deadlines while handling confidential information in a professional public

Qualifications

• Experience in a front-facing environment with customers/stakeholders.
• Knowledge of Health & Safety as it relates to FM and relevant regulations.
• Ability to meet tight deadlines and maintain confidentiality in an office setting.
• Experience in facilities management including post, reception, cleaning and security tasks.
• Awareness of the dynamics of the local authority environment.

Responsibilities

• Provide face-to-face facilities services and signposting to site users.
• Deliver consistent site management and be the first point of contact for public.
• Manage routine site security including lock/unlock, alarming premises and access control.
• Promote and apply health and safety policies across the site.
• Carry out routine checks and statutory testing, act as fire coordinator during evacuations.
• Provide accurate information to the public in person and in printed/electronic formats.
• Assist with deliveries and contractors, ensuring security protocols and guidelines are followed.

Skills

Front-facing communication

Health & Safety

Facilities management

Reception duties

Security procedures

Local authority experience

Job description

Our local authority client based in Oxfordshire are urgently seeking an experienced Facilities Assistant.

£13.90 an hour PAYE

Purpose

To support the delivery of assigned duties within their team / function / service area. Deliver a range of duties with increasing autonomy and responsibility, applying sound judgment to prioritise work, advise in compliance with organisation’s policies and procedures and any statutory regulations / legislations, able to interpret procedures and policies to resolve problems, provide advice and contribute to service improvements. May be responsible for data analysis and interpretation, producing reports and may also support junior colleagues in their day-to-day work as and when required.

Job Summary

Provide face to face facilities services and signposting to site users and visitors, gathering and providing information about access to services and assistance, and prioritising requests according to needs and requirements.

• Deliver consistent and effective site management at corporate premises, providing a good quality first point of contact for members of the public which is sensitive to people’s circumstances and needs
• Be responsible for routine site security including lock/unlock and alarming premises, controlling site access at designated times. Promote and deliver organisational health and safety policies.
• Monitor, carry out and respond to premises routine checks and statutory testing. Act as fire coordinator and assist in building evacuation for fire and bomb alerts.
• To provide accurate and up to date information for the public electronically and in hard copies on site.
• Assist with the management of deliveries and contractors ensuring site security protocols are followed. Manage contractors carrying out minor repairs to equipment and make sure that the organisation's guidelines are followed by all those on site.

Specific requirements

• Experience of working within a front facing environment, engaging with customers / stakeholders face to face and over the telephone in a sensitive, confident and competent manner.
• Knowledge of Health & Safety as it relates to FM, as well as any other relevant statutory and legislative regulations
• Proven ability to work to tight deadlines, aware of confidentiality and understanding of the requirements of an office environment.
• Experience in facilities management including post, reception, cleaning and security work
• Awareness of dynamics and requirements within the local authority environment.