Facilities Assistant

Royal National Institute of Blind People; Camden Town; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days holiday per year (plus bank/fn

Pension scheme (contributory)

Staff discount scheme

Job summary

RNIB is looking for a Facilities Assistant in London. You will provide a welcoming reception, support visually impaired colleagues and visitors, manage post and meeting room setups, and help with maintenance tasks.

The role involves desk-based and hands-on work, with a rota covering typical office hours. You will join a team dedicated to maintaining a safe, welcoming workplace and will contribute to facilities administration, including purchase orders and invoices.

Qualifications

• Experience in customer-facing, reception, facilities or caretaking roles.
• Ability to use basic hand tools safely.
• Good literacy and numeracy skills.
• Ability to organise a varied workload and respond to changing priorities.
• Understanding of workplace health and safety.
• Willingness to get involved in desk-based and hands-on tasks.

Responsibilities

• Providing a welcoming reception service for colleagues and visitors.
• Supporting blind and partially sighted colleagues and visitors when needed.
• Managing post, deliveries and meeting room set-ups.
• Carrying out building checks and straightforward practical maintenance tasks.
• Supporting office moves, porterage and contractor visits.
• Logging maintenance jobs and keeping accurate records.
• Helping with facilities administration, including purchase orders and invoices.
• Helping keep the building and shared spaces safe, clean and welcoming.

Skills

Customer service

Communication

Hand tools

Computer literacy

Numeracy

Health and safety

Organisational skills

Hands-on approach

Job description

Job title Facilities Assistant Job reference REQ0002412 Date posted 19/10/2026 Application closing date 26/10/2026 Location London - Grimaldi Building Salary £26,000 per year Package 27 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme Contractual hours 35 Basis Full time Job category/type Blank Attachments JD - Facilities Assistant - Oct 26.docx Job description

What you'll be doing

• Providing a welcoming reception service for colleagues and visitors.
• Supporting blind and partially sighted colleagues and visitors when needed.
• Managing post, deliveries and meeting room set-ups.
• Carrying out building checks and straightforward practical maintenance tasks.
• Supporting office moves, porterage and contractor visits.
• Logging maintenance jobs and keeping accurate records.
• Helping with facilities administration, including purchase orders and invoices.
• Helping keep the building and shared spaces safe, clean and welcoming.

What we're looking for

You'll have experience in a customer-facing, reception, facilities, caretaking or similar role, along with:

• Good customer service and communication skills
• A practical approach and confidence using basic hand tools safely.
• Good computer, literacy and numeracy skills
• The ability to organise a varied workload and respond to changing priorities.
• An understanding of workplace health and safety.
• A willingness to get involved in both desk-based and hands-on tasks.

Working pattern

You'll work an agreed rota, with typical shifts of 8am to 4pm, 9am to 5pm or 10am to 6pm. Occasional evening or weekend work and travel to other RNIB locations may also be required.

If you enjoy variety, working with people and taking a practical approach to getting things done, we'll love to hear from you.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our Benefits of Working at RNIB page.

Previous facilities experience and first aid, fire marshal or manual handling training would be an advantage but aren't essential.