Facilities Assistant

Mills & Reeve LLP; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pre-employment screening

Job summary

Mills & Reeve LLP is seeking a Facilities team member in Cambridge to deliver high-quality facilities services and exceptional client support. The role involves a Monday–Friday pattern from 7:30am to 6:00pm with occasional evening work for client events, reporting to the Facilities Team Leader.

Ideal candidates will have prior experience in a similar role, exposure to reprographics, strong MS Office skills, and a proactive, client‑facing approach.

Qualifications

• Experience in a similar role.
• Some exposure to reprographics systems.
• Some front of house / customer service experience.
• Strong Microsoft Office skills, in particular Excel and good experience of Word and Outlook.

Responsibilities

• Conduct regular facilities tasks and respond to queries to support staff, partners and clients.
• Manage incoming and outgoing post, courier services and deliveries.
• Set up meeting rooms, events and office spaces, ensuring equipment is available and functioning.
• Support day-to-day office operations including reprographics, stationery, and office moves.

Skills

Customer service

Front of house

Microsoft Office

Tools

Excel

Word

Outlook

Job description

Join our Facilities team in Cambridge and play a key role in creating an exceptional workplace experience for our colleagues, partners and clients.

The role

This is a permanent, full-time role within the Facilities team, working 7 hours per day on a Monday to Friday rota between 7:30am and 6:00pm, with occasional evening work to support client events.

Reporting to the Facilities Team Leader, the role provides a high-quality facilities service to staff, partners and clients, delivering excellent customer service and responding to queries. The post also supports reception cover and assists the reprographics team when required.

Working closely with colleagues across the Facilities team, the role plays a key part in supporting the smooth day-to-day operation of the Cambridge office.

The person

Given the responsibilities of this role, it's likely that your background and experience will include:

• experience in a similar role
• some exposure to reprographics systems
• some front of house / customer service experience
• strong Microsoft Office skills, in particular Excel and good experience of Word and Outlook

In addition, the role requires someone who:

• has a genuine interest in a Facilities role
• can think on their feet and provide practical solutions
• be able to communicate clearly and effectively at all levels
• have strong attention to detail
• has excellent planning and organisation skills and remains calm under pressure
• can work as part of a team and establishes good working relationships at all levels
• keen interest in the role and willingness to accept direction from others
• always provides outstanding client service

The activities

• Conduct regular building audits, manage facilities requests and coordinate with external contractors to ensure the office operates efficiently.
• Manage incoming and outgoing post, courier services and local deliveries, ensuring all items are processed accurately and promptly.
• Set up meeting rooms, events and office spaces, ensuring equipment is available, functioning correctly and ready for use.
• Support the day-to-day running of the office through floor captain duties, stationery management, office moves, maintenance coordination and minor repairs.
• Provide reprographics, file management and client service support, delivering a responsive and high-quality service to colleagues and clients.

The benefits

As you'd expect, we offer a competitive salary and a wide range of benefits.

If we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.

Use of AI during the recruitment process

Technology is changing rapidly and we are all increasingly using AI software in our day to day lives, as well as using it to support our learning and professional development.

Here at Mills & Reeve, we embrace the use of technology and AI and we recognise that candidates may use AI tools to support their applications. As a regulated industry, we expect candidates to use such tools responsibly, honestly and in a manner that allows us to make a fair and accurate assessment of their individual skills, experience and suitability for the role.

Please ensure you have thoroughly read the document attached below to understand what we deem acceptable uses of AI.

The firm

At Mills & Reeve, our 1,450 plus people and over 850 lawyers share one vision – achieve more together. It's a state of mind in every client relationship we start and every choice we make. And it's what clients consistently say distinguishes us from your average law firm.

You can expect a close and attentive working relationship with a team that's responsive when you need them. You'll receive advice tailored to your individual needs. Wherever in the world you or your business needs support, we'll draw on our network to give recommendations.

We're driven by our values – we're ambitious, we're open, we care and we collaborate. We embrace new ideas, communicate honestly and are easy to work with. We're committed to you, our planet, our communities and each other.

We've been listed in The Sunday Times Best Places to Work list as one of the best big organisations, and we've recently been reaccredited Platinum Investors in People status – a standard achieved by only 8% of assessed organisations.

And finally

Everyone at Mills & Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We're committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.