Facilities Assistant

Bellrock Group; Addlestone; On-site; GBP 22,000 - 28,000; Full time

Job summary

Bellrock Group is seeking a Facilities Assistant to deliver high standards of customer care through efficient front-of-house services. Responsibilities include greeting visitors, managing contractor procedures, and providing facilities information. The role supports flexible working arrangements and offers a comprehensive benefits package, including annual leave and wellness programs.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Life cover and paid sick leave

Health assistance and wellness programs

Enhanced maternity, paternity, and adoption leave

Salary sacrifice schemes like Cycle to Work

Additional holiday purchase scheme

Money-saving offers and discounts

Qualifications

• Proficient in navigating CRM systems and data entry.
• Strong verbal and written communication skills.
• Experience in customer service across management levels.

Responsibilities

• Greeting visitors and managing sign-in/out procedures.
• Handling queries and providing information about facilities.
• Acting as contact for building maintenance issues.

Skills

IT proficiency

Excellent verbal communication

Customer service skills

Multitasking

Job description

Facilities Assistant

At Bellrock, we harness technology to provide our customers with advanced building systems and peace of mind. We are technology-led and people-driven. Joining Bellrock means getting everything you need to excel at work, as our people are the heart of our business and we support them to shine.

Your role is to deliver a high standard of customer care for staff and visitors through efficient front-of-house services, including reception, office administration, and facilities support.

How will you be the change?

We believe every role is essential in providing peace of mind for our customers and driving us forward. As a Facilities Assistant, you will contribute by:

• Greeting visitors professionally and courteously.
• Managing contractor sign-in/out, keys, and building security.
• Ensuring contractors complete work permits correctly.
• Handling visitor sign-in/out procedures.
• Answering queries and redirecting calls.
• Providing information about facilities.
• Being the first point of contact for building maintenance issues.
• Performing porterage and concierge duties as needed.
• Acting as contact in the absence of the site contract manager.
• Managing postage and postal distribution.
• Following safety policies, risk assessments, and method statements.
• Undertaking any other duties reasonably assigned.

What does it take?

If you’re ready to energize our business and share in our success as a Facilities Assistant, you will need:

• IT proficiency, including navigating CRM systems and data entry skills.
• Excellent verbal and written communication skills, with a good telephone manner.
• Proven customer service skills across all management levels.
• Ability to multitask and prioritize effectively.

Working arrangements

We support flexible and remote working where roles and business needs allow. This role is based in Addlestone, Surrey, KT15 2AH, working Monday to Friday, 8:00 am to 5:00 pm.

What can we offer you?

Joining Bellrock grants access to a comprehensive benefits package, including:

• 25 days annual leave plus bank holidays, plus an extra day as a thank you.
• Salary exchange pension scheme.
• Life cover, paid sick leave, health assistance, and wellness programs.
• Enhanced maternity, paternity, and adoption leave.
• Salary sacrifice schemes like Cycle to Work.
• Additional holiday purchase scheme.
• Money-saving offers and discounts, Healthcare Cashplan, MotorSave Scheme, and more.

Helping you to shine

We promote diversity and inclusion, supporting everyone to be themselves and achieve more. Our workplace offers learning and development opportunities, flexible working, and wellbeing support.

Ready to start shining?

We are committed to your career growth and look forward to welcoming you to Bellrock. If you're ready to begin your journey with us, apply today.