Facilities Manager

Reed Specialist Recruitment; City Of London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Reed Specialist Recruitment is seeking an Experienced Facilities Manager to support Hard and Soft FM services under a public sector contract in the Greenwich area of Southeast London. You will oversee operations, compliance, health & safety, people management and stakeholder relationships, ensuring KPIs and SLAs are achieved.

You will manage recruitment, onboarding and training, maintain training records, and lead audits, risk assessments and reporting.

Qualifications

• FM management experience.
• Knowledge of Health & Safety legislation and compliance requirements.
• Experience managing Hard and Soft FM services.
• Strong administration, reporting and organisational skills.
• Excellent stakeholder management and communication skills.
• Experience with recruitment, onboarding and training processes.
• Microsoft Office proficiency.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support the delivery of Hard and Soft FM services across multiple sites.
• Ensure contractual requirements, KPIs and SLAs are met.
• Manage daily operations and client–facing meetings.
• Maintain strong relationships with schools, clients, staff and subcontractors.
• Drive continuous improvement and service excellence.
• Lead compliance activities and maintain statutory records.
• Ensure compliance with Health & Safety legislation and company procedures.
• Coordinate audits, inspections, risk assessments and corrective actions.
• Produce compliance and performance reports.
• Manage recruitment, onboarding, DBS checks and inductions.
• Maintain training records and support employee development.
• Monitor contract performance and produce operational reports.
• Maintain accurate contract and compliance documentation.

Skills

Facilities Management

Health & Safety

FM services - hard & soft

Administration

Stakeholder management

Recruitment onboarding training

MS Office

Multi-priority management

Tools

CAFM systems

Job description

FM Manager (Facilities Manager)

Location

Greenwich area, South East London

Reporting to

Contract Manager

Direct Reports

Premises Assistants, Helpdesk Team, Engineers

Overview

Experienced Facilities Manager required to support the delivery of Hard and Soft FM services across a large education and public sector contract. Reporting to the Contract Manager, you will oversee operational performance, compliance, health & safety, people management, administration, and stakeholder relationships, ensuring KPIs, SLAs, and contractual obligations are consistently achieved.

Key Responsibilities

• Support the delivery of Hard and Soft FM services across multiple sites.


• Ensure contractual requirements, KPIs and SLAs are met.


• Manage daily operations and client–facing meetings.


• Maintain strong relationships with schools, clients, staff and subcontractors.


• Drive continuous improvement and service excellence.


• Lead compliance activities and maintain statutory records.


• Ensure compliance with Health & Safety legislation and company procedures.


• Coordinate audits, inspections, risk assessments and corrective actions.


• Produce compliance and performance reports.


• Manage recruitment, onboarding, DBS checks and inductions.


• Maintain training records and support employee development.


• Monitor contract performance and produce operational reports.


• Maintain accurate contract and compliance documentation.

Key Stakeholders

• Contract Manager


• Hard Services Manager


• Operational, Engineering and Helpdesk Teams


• School Leadership Teams


• Client Representatives


• HR, Finance and External Contractors

Essential Experience & Skills

• Facilities Management experience.


• Knowledge of Health & Safety legislation and compliance requirements.


• Experience managing Hard and Soft FM services.


• Strong administration, reporting and organisational skills.


• Excellent stakeholder management and communication skills.


• Experience with recruitment, onboarding and training processes.


• Microsoft Office proficiency.


• Ability to manage multiple priorities in a fast–paced environment.

Desirable

• PFI experience.


• Education or school environment experience.


• Knowledge of CAFM systems and COSHH.


• Experience of contractual performance monitoring.


• Understanding of financial and performance data.

Personal Attributes

• Highly organised and detail–oriented.


• Professional and accountable.


• Strong interpersonal skills.


• Customer–focused and proactive.


• Calm under pressure and solutions–driven.