Facilities Account Manager

Hays Building; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management provider is seeking an account manager in Manchester. This role involves leading service delivery, managing teams, and ensuring compliance with regulations. The ideal candidate will have strong leadership and relationship-building skills, with a focus on continuous improvement and client satisfaction.

Qualifications

• Relevant previous experience in a similar position.
• Demonstrable facilities and property project management.

Responsibilities

• Manage service teams to meet client SLAs and KPIs.
• Build strong client relationships and develop account management strategies.
• Lead project management initiatives including hard services.

Skills

Customer driven

Relationship building

Continuous improvement

Leadership

Interpersonal skills

Technical acumen

Job description

Your new role
I'm working with a globally recognised facilities management provider, to recruit an account manager for one of their most prestigious accounts in Manchester. In this role you will be the account lead aiming for exceptional service delivery on their TFM contract. They are looking for an inspirational leader who will deliver the highest possible service, whilst maintaining strong working relationships with the client.

Key duties include:

- Manage both hard and soft service teams to meet client-specific SLAs and KPIs.- Ensure compliance with Health & Safety Regulations and implement relevant procedures
- Implement quality control and performance measurement procedures to maintain high service standards
- Build strong client relationships, develop effective account management strategies, and foster collaboration between management teams.
- Identify service gaps, propose innovative solutions for organic growth, and present business cases for implementation.
- Strategically plan the client's future property requirements and hold budgetary accountability for contracts.
- Lead project management initiatives including hard services, fit-outs, decommissioning, and office utilisation.
- Collaborate with HQ counterparts to share best practices and ensure consistent service delivery.
- Develop management information systems and reporting models for monitoring contract performance.
- Create annual contract plans post-transition period and implement asset management strategies.
- Establish a strong contract leadership team with a clear goal and strategy for driving performance.
- Manage internal functions such as HR, Finance, HSE, and Quality
- Develop financial models, reports, and ensure the commercial viability of contracts.
- Conduct regular reviews of the building user journey, address service delivery issues, and devise improvement plans.

What you'll need to succeed
- Relevant previous experience in a similar position (account manager, contract manager)
- Customer driven and focussed on continuous improvement
- Excels in building relationships
- Demonstrable facilities and property project management
- Demonstrable leadership experience, interpersonal skills and employee development
- Technical acumen to implement and deliver the service strategy
- Experience in asset life cycle management

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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