Facilities Account Manager

ZipRecruiter; Manchester; On-site; GBP 55,000 - 60,000; Full time

Job summary

An established industry player is seeking a Facilities Account Manager to oversee a prestigious corporate contract in Manchester. This permanent role involves managing site-based teams, ensuring compliance, and driving efficiency improvements in service delivery. With a focus on exceptional customer service and operational excellence, the successful candidate will play a crucial role in maintaining high standards across a state-of-the-art office environment. This is a fantastic opportunity for a seasoned professional looking to make a significant impact in facilities management.

Benefits

33 days holiday per year

Employee Assistance Programme

Recognition and Reward scheme

Life Insurance: 1X annual salary

Cycle to Work scheme

Training & development opportunities

Qualifications

• Experience in managing facilities operations and teams.
• Proven track record in delivering high-quality service.

Responsibilities

• Manage and develop site-based teams for optimal performance.
• Drive commercial aspects of contracts to ensure profitability.
• Ensure compliance and high-quality service delivery across FM operations.

Skills

Relationship Management

Operational Compliance

Team Motivation

Cost Efficiency Initiatives

Education

Degree in Facilities Management or related field

Job description

Job Description

Our client, a Facilities Management Service Provider, is currently seeking a Facilities Account Manager to work on a high-end corporate contract based in the centre of Manchester. The role is a key part of delivering 5-star service across a state-of-the-art office building.

The Facilities Account Manager will provide exceptional relationship management with the client, implement efficiency improvements, ensure operational compliance, and motivate a team of facilities staff. This is a permanent, single-site role in Manchester, offering a salary of £55,000 - £60,000, ideal for a Senior Facilities Manager, Operations Manager, or Contracts Manager.

Responsibilities

1. Management and development of site-based teams
2. Drive and manage the commercial aspects of contracts to ensure profitability and value for money
3. Maintain high-quality service delivery across all FM operations, including soft and hard services
4. Identify and implement improvements in service delivery and operational processes, including cost efficiency initiatives
5. Embed an exceptional customer service ethos
6. Collaborate closely with on-site teams to meet performance targets and ensure all works are executed safely, efficiently, and to a high standard
7. Ensure full statutory compliance and timely completion of planned preventative maintenance (PPM)
8. Respond effectively to reactive maintenance needs and manage incident reporting in line with company protocols
9. Oversee all profit and loss aspects of the client contract, working within a budget of around £1m

Role Package

• Salary: £55,000-£60,000
• Permanent contract
• 40 hours, Mon-Fri, 8am-5pm
• Site-based role
• 33 days holiday per year including Bank Holidays
• Employee Assistance Programme
• Recognition and Reward scheme
• Life Insurance: 1X annual salary
• Cycle to Work scheme
• Training & development opportunities

If interested in this role, please apply and contact Laura for more information or call (phone number removed).