F&B team member- M&E Operations

Clermont Hotel Group; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Wage Stream access

Discounts & perks

Refer a Friend bonus

Season ticket loans

Job summary

The Thistle Marble Arch is seeking a Food and Beverage Team Member to join a vibrant four-star hotel near Oxford Street. You will serve food and drinks, take orders, and clear tables while delivering a personalized guest experience in a fast-paced setting.

This role offers multiskilling across departments and a culture that values excellent service, teamwork, and guest satisfaction. Earn £13.00 per hour with focus on guest care and professional growth.

Qualifications

• Commitment to delivering the highest levels of service and a desire to learn.
• Front-line role facing the public with a friendly, approachable demeanor.
• Empathy and ability to build meaningful relationships with guests and colleagues.
• Keen eye for detail to ensure a flawless guest experience.
• Strong desire to pursue a career in hospitality and to grow within a fast-paced team.

Responsibilities

• Serve food and drinks to guests and take accurate orders.
• Take guest orders and process payments efficiently.
• Clear tables and maintain immaculate dining areas.
• Multiskill across departments to support operations.
• Provide personalised guest experiences to foster loyalty.

Skills

Customer service

Public facing

Empathy

Attention to detail

Team player

Hospitality mindset

Job description

Thistle Marble Arch Contract: Flexible Payment: Hourly Salary: £13.00 per hour The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

What You’ll Be Doing

As a Food and Beverage Team Member, you’ll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. But it’s more than just that—you’ll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return.

In this role, you’ll also have the chance to enhance your skills through multiskilling, occasionally working across different departments. We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.

What You’ll Bring

• A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
• Comfort in a front-line role facing the public, with a natural, approachable demeanor
• Empathy and the ability to build meaningful relationships with guests and team members
• Precision and a keen eye for detail to ensure a flawless guest experience
• A demonstrated desire to pursue a career in hospitality
• Ability to work effectively as part of a team in a fast-paced environment

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth

We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing

You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.