F&B Supervisor — Lead Service & Team Excellence

Holiday Inn London - Luton Airport; Luton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee discount across IHG Property

Free parking

On-site gym

Meals on Duty

Job summary

Holiday Inn London - Luton Airport is seeking a dedicated Food and Beverage Supervisor to oversee dining operations, lead the F&B team, and ensure guests receive an exceptional service experience.

You will supervise service, maintain health and safety standards, train staff, manage duties as Duty Manager, and coordinate events with other departments to guarantee smooth, high-quality guest experiences.

Responsibilities

• Oversee the preparation and serving of food and beverages, ensuring efficiency and a pleasant experience for guests at all times.
• Maintain the cleanliness, organization, and compliance of dining areas with health and safety standards, leading by example.
• Deliver and facilitate excellent customer service by addressing guest inquiries, anticipating needs, and resolving complaints promptly and professionally.
• Supervise and support the F&B team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.
• Coordinate and execute events and special functions, collaborating with cross-functional teams to ensure smooth operations.
• Monitor and ensure all areas are well-stocked, presented impeccably, and reflect the high standards of our establishment.
• Train, mentor, and provide ongoing support to team members, fostering a positive and collaborative work environment.
• Perform Duty Manager shift on a daily basis in accordance with department rota
• Ensuring that all operations comply with health and safety regulations. Training staff on food safety practices and maintaining cleanliness in all areas.

Job description

Holiday Inn London - Luton Airport is seeking a dedicated Food and Beverage Supervisor to oversee dining operations, lead the F&B team, and ensure guests receive an exceptional service experience.

You will supervise service, maintain health and safety standards, train staff, manage duties as Duty Manager, and coordinate events with other departments to guarantee smooth, high-quality guest experiences.