F&B Supervisor: Lead Service, Guest Experience & Growth

The Level; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Pension scheme

Health cashback

Refer-a-friend bonus

Dental/health cover

Employee rates

F&B discounts

Meals on duty

Online learning

Career development

Discounts and events

Job summary

Meliá White House, London, is seeking a Food & Beverage Supervisor to oversee daily operations in the F&B department, ensuring high standards and guest satisfaction.

You will lead the team, maintain health and safety policies, and coordinate across outlets, with competitive salary, service charges, and a support-focused working environment.

Fluency in English and eligibility to work in the UK are required; join a dynamic team based near Regent’s Park with strong development opportunities.

Qualifications

• Experience as a Supervisor or Team Leader in Food & Beverage.
• Strong customer service and guest-focused approach.
• Knowledge of food safety and service standards.
• Ability to lead and motivate a team in a fast-paced environment.
• Strong organizational and communication skills.
• Proactive and hands-on attitude.
• Fluent in English; eligible to work in the UK.

Responsibilities

• Ensure all team members are trained and follow Health & Safety policies.
• Maintain knowledge of menus, dishes, wines, and beverages across outlets.
• Lead, motivate, and support the team to deliver efficient service and cost control.
• Handle guest queries and complaints professionally.
• Support the implementation of Food & Beverage promotions and initiatives.
• Coordinate staff training, ensuring rotas align with operational and training needs.
• Support team development, including assisting junior staff with learning and e-training.
• Foster a positive, professional, and inclusive working environment.
• Ensure service standards are consistently maintained across all areas.
• Work closely with other departments to support smooth hotel operations.

Skills

Supervisor/Team Leader

Customer service

Food safety

Leadership

Organization

Communication

Proactive

English fluent

UK work eligibility

Job description

Meliá White House, London, is seeking a Food & Beverage Supervisor to oversee daily operations in the F&B department, ensuring high standards and guest satisfaction.

You will lead the team, maintain health and safety policies, and coordinate across outlets, with competitive salary, service charges, and a support-focused working environment.

Fluency in English and eligibility to work in the UK are required; join a dynamic team based near Regent’s Park with strong development opportunities.