Front of House Manager: Elevate Guest Experience

Reception; Greater London; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Service charge

Global career opportunities across 350

Staff discount

Pension scheme

Refer-a-friend bonus (£500)

28 days holiday

Health cash plan

Free meals on duty

Perks at Work discounts

Job summary

Meliá Hotels International is recruiting a Front of House Manager for Melia White House in London. You will lead the Front of House teams, drive guest satisfaction, and oversee daily operations across Front Office, reception, and related services.

You will develop teams, optimise service quality, and work with hotel leadership to maximise revenue while maintaining exceptional standards of hospitality and safety.

Qualifications

• Experience managing Front Office or Front of House in a busy hotel.
• Strong knowledge of Front Office operations, guest services and hotel systems.
• Proven experience leading and developing a diverse hospitality team.

Responsibilities

• Lead and oversee the daily operation of all Front of House areas, ensuring high standards of guest service and operational efficiency.
• Provide strong leadership to Reception Managers, Assistant Managers, Supervisors and colleagues, with clear objectives and monitoring.
• Champion customer care by observing interactions and addressing service opportunities, resolving complaints professionally.
• Ensure Front of House SOPs are implemented and maintained for consistency and training.
• Drive revenue by promoting hotel facilities and upselling opportunities to meet targets.
• Collaborate with Groups, Reservations, Reception and Night Management to manage occupancy and protect guest experience.
• Develop the Front of House team through briefings, appraisals, and career development.
• Maintain cross-department communication and inform teams of priorities and activities.
• Manage departmental financials, payroll, costs, budgets and compliance with procedures.
• Promote health, safety, security and risk management standards throughout the team.

Skills

Front Office management

Front Office operations

Guest services

Hotel systems

Team leadership

Revenue & budgeting

Communication

Guest relations

Upselling

Health & safety

Cross-functional collaboration

Guest experience

Job description

Meliá Hotels International is recruiting a Front of House Manager for Melia White House in London. You will lead the Front of House teams, drive guest satisfaction, and oversee daily operations across Front Office, reception, and related services.

You will develop teams, optimise service quality, and work with hotel leadership to maximise revenue while maintaining exceptional standards of hospitality and safety.