F&B Supervisor: Lead Service & Guest Experience

Hospitaliti; Cambridge; On-site; GBP 5,300 - 7,600; Full time

Benefits offered by this job

Hotel discounts

Career progression

Learning & development

Employee benefits

Job summary

Edyn in Cambridge is seeking a Food & Beverage Supervisor to lead front-of-house operations at a Hyatt Centric Hotel location. This 40-hour-per-week role offers an on-target earnings of £14.50 per hour and a pathway to professional growth within the Edyn portfolio.

You will supervise staff, uphold service standards, manage health and safety, and drive guest satisfaction through proactive leadership and hands-on involvement on the floor.

Qualifications

• Previous experience in a supervisory or senior F&B role.
• Strong leadership abilities with excellent communication skills.
• Knowledge of food hygiene, safety standards, and basic financial processes.
• Ability to stay calm under pressure in a fast-paced environment.

Responsibilities

• Supervise daily F&B operations, ensuring service runs efficiently and according to company standards.
• Support opening and closing procedures, including cash handling, reporting, and stock checks.
• Ensure all food and beverage items are presented and served consistently and safely.
• Assist in training, coaching, and motivating team members to deliver exceptional service.
• Coordinate floor staff during busy periods, assigning tasks and monitoring performance.
• Provide ongoing feedback and support to help colleagues grow and develop.
• Maintain a visible presence on the floor, responding promptly to guest needs and resolving issues professionally.
• Uphold a strong customer-focused culture, delivering warm, efficient, and attentive service.
• Handle guest feedback constructively to improve overall satisfaction.
• Ensure compliance with health, safety, and food hygiene regulations at all times.
• Monitor cleanliness and organisation of all front-of-house areas.
• Conduct routine inspections of service areas and equipment, reporting maintenance needs as required.
• Assist with stock rotation, ordering, inventory checks, and waste control.
• Support cost-control initiatives and efficient use of resources.
• Aid in analysing sales trends and promotions to improve revenue performance.

Skills

Supervisory experience

Leadership

Communication skills

Food hygiene knowledge

Calm under pressure

Job description

Edyn in Cambridge is seeking a Food & Beverage Supervisor to lead front-of-house operations at a Hyatt Centric Hotel location. This 40-hour-per-week role offers an on-target earnings of £14.50 per hour and a pathway to professional growth within the Edyn portfolio.

You will supervise staff, uphold service standards, manage health and safety, and drive guest satisfaction through proactive leadership and hands-on involvement on the floor.