F&B Supervisor - Craft Cocktails & Guest Experience

Mercure Exeter Southgate Hotel & Spa; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

Mercure Exeter Southgate Hotel & Spa is seeking a personable and skilled F&B Supervisor to lead guest dining experiences. You will welcome guests, take and serve orders, and collaborate with kitchen and bar teams to ensure seamless service.

The role emphasizes boutique cocktail crafting, high service standards, and maintaining cleanliness and safety in a fast-paced hotel environment. Weekend and holiday shifts are expected.

Qualifications

• Strong verbal communication and interpersonal skills.
• Exceptional customer service abilities.
• Knowledge of drinks and beverages.
• Ability to multitask and remain organized in a fast-paced environment.
• Problem-solving mindset with the ability to handle high-pressure situations.
• Ability to work well within a team.

Responsibilities

• Interact with guests, taking orders and answering any questions about the F&B menu.
• Maintain cleanliness of the bar area, including cleaning glasses and equipment.
• Ensure compliance with all food and beverage regulations.
• Upsell drink specials and hotel packages when appropriate.
• Communicate effectively with hotel staff to ensure seamless guest experiences.
• Track and manage bar inventory and supplies.
• Handle guest concerns and complaints professionally.

Skills

Strong verbal communication

Interpersonal skills

Customer service

Multitasking

Teamwork

Problem-solving

Job description

Mercure Exeter Southgate Hotel & Spa is seeking a personable and skilled F&B Supervisor to lead guest dining experiences. You will welcome guests, take and serve orders, and collaborate with kitchen and bar teams to ensure seamless service.

The role emphasizes boutique cocktail crafting, high service standards, and maintaining cleanliness and safety in a fast-paced hotel environment. Weekend and holiday shifts are expected.