F&B Operations Manager

ZipRecruiter; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel in London seeks an F&B Operations Manager to enhance guest experiences and support a dynamic team. This role involves overseeing operations, managing budgets, and fostering a positive culture. Ideal candidates will be inspiring leaders with excellent communication skills and a passion for hospitality.

Benefits

Wage Stream

Discounts & Perks

Refer a Friend Bonus

Interest-Free Loans

On-Site Mental Health First Aiders

Gym Discounts

Cycle to Work Scheme

Paid Volunteering Days

Qualifications

• Inspiring leader with a commitment to outstanding service and guest satisfaction.
• Excellent communication skills and a focus on quality and continuous improvement.

Responsibilities

• Oversee all F&B operations and deliver a seamless guest experience.
• Recruit, train, and develop team members to meet targets and budgets.
• Manage budgets effectively and drive sales to maximize revenue.

Skills

Leadership

Communication

Customer Service

Budget Management

Sales

Job description

Job Description: The Clermont Victoria

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345-bedroom hotel has recently undergone a £20m transformation and is a luxury 4-star deluxe hotel.

What you'll be doing

Ready to take the next bold step in hospitality management? We're looking for an F&B Operations Manager to join our skilled, fun-loving team and support a dynamic F&B operation with multiple outlets.

In this role, you will play a key part in delivering a memorable experience not only for our guests but also for your team, ensuring everyone feels valued and supported.

As F&B Operations Manager, you will oversee all F&B operations, helping to deliver a seamless guest experience and providing real support to your team. You will be instrumental in recruiting, training, and developing team members to meet departmental targets and budgets while enhancing your team's growth and fostering a supportive environment.

• Delivering exceptional customer service that creates real connections
• Supporting recruitment, training, and development of a talented team
• Responding to guest queries with care and professionalism
• Managing budgets for food and payroll effectively
• Driving sales to maximise revenue
• Overseeing stock management and accountability for stock takes
• Setting clear objectives and department targets
• Evaluating performance for ongoing improvement

What you'll bring

We're looking for someone who embodies bold, adaptable, and genuine qualities, and can lead with authenticity and creativity:

• An inspiring leader who fosters a positive and supportive team culture
• A commitment to delivering outstanding service with attention to the finest details
• A passion for guest satisfaction and genuine hospitality
• Excellent communication skills that make you a natural connector
• A focus on quality with an eye for high standards and continuous improvement

What you'll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

In fact, we're so committed to this that our ‘People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognizing (and rewarding!) a job well done.

Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on thousands of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People' Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group, everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.