F&B Leader & Duty Manager — Elevate Guest Experience

Hotel Co; Plymouth; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Twenty-eight holidays annually

Job summary

A leading hotel chain in Plymouth is seeking a proactive individual for a full-time role focused on enhancing guest experiences in a fast-paced environment. Responsibilities include supervising reception operations, ensuring food safety, and training team members. Ideal applicants are energetic communicators with experience in the service industry, and knowledge of hotel systems. Benefits include a health cash plan and discounted hotel rates. This is an excellent opportunity for someone passionate about customer service and hospitality.

Qualifications

• Experience within the service industry is required.
• Knowledge of Food Safety and Licensing laws is essential.
• Previous personal travel experience is a plus.

Responsibilities

• Help guests while creating positive experiences.
• Train team members to Moxy standards in food and beverage and reception.
• Lead food and beverage initiatives and ensure menus are updated.
• Organize and prepare for monthly stock takes.
• Supervise reception operations including check in/out procedures.

Skills

High energy

Fearless do-it-yourself attitude

Good with people

Clear communicator (fluent in English)

Skilled multi-tasker

Tools

Opera hotel system

Micros system

Job description

A leading hotel chain in Plymouth is seeking a proactive individual for a full-time role focused on enhancing guest experiences in a fast-paced environment. Responsibilities include supervising reception operations, ensuring food safety, and training team members. Ideal applicants are energetic communicators with experience in the service industry, and knowledge of hotel systems. Benefits include a health cash plan and discounted hotel rates. This is an excellent opportunity for someone passionate about customer service and hospitality.